Customer Success Manager (Enterprise Accounts)
# Customer Success Manager (Enterprise Accounts) **Tigerux Agile Innovation** · Taguig · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role About the Role: We are looking for a proactive and relationship-driven Customer Success Specialist to support enterprise clients throughout their hiring journey. This role focuses on client relationship management, account growth, issue resolution, and ensuring a positive customer experience while helping clients achieve their hiring goals. Key Responsibilities: - Serve as the primary point of contact for assigned client accounts. - Build and maintain strong relationships with clients and key decision-makers. - Conduct regular account reviews and client check-ins. - Monitor account health, engagement, and overall customer satisfaction. - Identify opportunities to improve hiring outcomes and customer experience. - Coordinate with internal teams to address client concerns and operational challenges. - Assist clients in maximizing available services and platform features. - Track account activities, engagement, and follow-up actions through CRM systems. - Ensure timely resolution of concerns while maintaining a high level of customer satisfaction. Qualifications: - At least 4 years of experience in Customer Success, Account Management, Client Services, Client Relations, BPO Operations, or similar roles. - Strong verbal and written English communication skills. - Experience handling business clients and stakeholder relationships. - Excellent problem-solving and customer relationship management skills. - Strong organizational and coordination abilities. - Experience using CRM platforms. - Ability to manage multiple accounts and priorities in a fast-paced environment. - Experience supporting US-based clients is an advantage. Benefits: - Competitive Salary Package - HMO and Government Benefits - Performance Incentives - Career Growth Opportunities - Training and Development Programs Application Question(s): - Years of experience in Customer Success, Account Management, Client Services, BPO Operations, or related fields: - Years of experience handling enterprise clients, business stakeholders, and client-facing discussions including escalations and relationship management: - Do you have experience monitoring account performance, customer satisfaction, retention, or other client-related KPIs? - Do you have experience coordinating with internal teams (e.g., Operations, Sales, Product, Support) to resolve client issues and improve processes? - Do you have experience using CRM tools or account management platforms? Please specify the tools used. - Do you have experience supporting or selling services/products to US-based clients or enterprise customers? Please specify. - Do you have experience working in a startup environment or fast-paced/high-growth organization with changing processes and priorities? - Are you willing to work onsite at The Curve, BGC, Taguig City and follow a US EST/Night Shift schedule? - Current/Previous Salary: - Expected Salary: - Reason for leaving/looking new opportunity - Availability to start: - Availability for interview: * - Viber & Phone Number: - Do you acknowledge and consent to ACCPRO International's collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable? (Yes / No) Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-25, источник — Indeed.