Customer Success Manager (CSM) - High-Ticket B2B
# Customer Success Manager (CSM) - High-Ticket B2B **Premura Media** · Remote · `Remote` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Premura Call Centers builds and runs outbound appointment-setting call centers for solar, roofing, and home-improvement companies. Our clients range from individual solar reps to large national installers. Engagements start at $5,500 and run up to $75,000+, and we currently manage $150,000-$200,000+ in monthly recurring revenue. We are hiring a senior Customer Success Manager to own that book of business. This is a high-end CSM role: you are the person responsible for keeping clients, keeping them happy, and growing them. What You'll Do Own the client relationship from onboarding through renewal for a portfolio of solar, roofing, and home-services accounts. Drive retention: monitor account health, get ahead of problems, and run saves when an account is at risk. Make sure fulfillment is delivered as promised by coordinating closely with our call center operations team so clients see real results. Identify and close upsells and expansions inside existing accounts. Collect testimonials, case studies, and referrals from happy clients. Run regular client check-ins, performance reviews, and reporting. Be reachable when something urgent comes up. We move fast and our clients notice. Who We're Looking For Minimum 6 months of customer success or account management experience; several years is strongly preferred. Experience in an agency, coaching/information-product, or another recurring-revenue business where you were directly accountable for retention. A sales or closing background is a major plus. You should be comfortable handling objections and asking for the upsell. Home improvement, solar, roofing, or call center industry experience is a significant advantage. Located in the United States or Canada. Able to work approximately 10:00 AM to 6:00 PM Eastern Time, with the flexibility to jump on a quick fire outside those hours when needed. Additional hours are compensated. Compensation On-target earnings: $5,500 - $16,000 per month. Base salary: $3,000 - $5,000 per month , set by your level of CSM experience and industry fit. Candidates with direct experience in our industry start at the higher end of that range. Base pay increases over time as you prove out. Performance bonuses on nearly everything you influence: client saves, upsells, client referrals, testimonials, and more. The gap between base and OTE is earned through bonus performance. Additional hours compensated. Full-time, fully remote. How to Apply To be considered, complete our short video interview here: https://app.xinterview.ai/direct_invite/3370a1b8-fb7a-4ba5-b046-28a451fc6d26 It takes about 12 minutes and covers four questions about your customer success experience. Strong sales or CSM candidates who are slightly under the experience bar are still encouraged to apply. Pay: $5,500.00 - $16,000.00 per month Benefits: Work from home Application Question(s): Are you able to work 10:00 AM to 6:00 PM Eastern Time, and occasionally respond to urgent client issues outside those hours? Briefly describe the recurring-revenue accounts you have managed: industry, size of your book of business, and your retention or churn results. Which country and state or province do you currently reside in? Experience: Customer Success Management: 1 year (Preferred) Work Location: Remote
Наблюдалась 2026-09-17, впервые 2026-09-16, источник — Indeed.