Customer Success Manager (CSM)
# Customer Success Manager (CSM) **Klicpic** · BTM Layout 1, Bengaluru, Karnataka · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role About Klicpic Klicpic is Bangalore’s premier photography service specializing in capturing life’s most cherished milestones—from Newborn and Maternity shoots to high-energy Family Events (Baby Showers & Housewarmings). We combine top-tier creative talent with seamless execution, providing clients across Bangalore and Hyderabad with unforgettable visual memories. About the Role We are hiring a high-performing Customer Success Manager (CSM) based at our Bangalore office to lead client operations and drive account expansion. You will lead a dedicated team managing the end-to-end client journey across our specialized photography verticals. Domain experience in photography is preferred. We welcome operational leaders from hospitality, aviation, ed-tech, real estate, or agency backgrounds who excel at team management, client empathy, and revenue growth through upselling. This role offers a fast-track career growth trajectory to step into Senior Customer Success Manager within 8 to 12 months. Key Responsibilities1. Team Leadership & Daily Operations (Bangalore HQ) - Lead, mentor, and monitor the performance of team to deliver standard-setting client experiences across Bangalore. - Streamline post-booking workflows, coordinating seamlessly between clients, your CRE team, and our Bangalore studio/on-field shoot teams. - Conduct weekly performance syncs, track CRE SLAs, and ensure swift query resolution. 2. Milestone Service Delivery & Client Satisfaction - Oversee the end-to-end client journey for Newborn, Maternity, and Event shoots—from initial consultation to final album and gallery delivery. - Maintain an empathetic, high-touch communication style tailored to expecting mothers, parents, and families hosting major celebrations. - Maintain industry-leading CSAT and NPS scores across all accounts under your vertical. 3. Account Expansion & Upsell Revenue - Build structured upselling workflows for the CRE team (e.g., premium canvas/album upgrades, additional edited frames, drone footage add-ons, or year-long milestone packages like 1st-birthday shoots). - Motivate CREs to turn single-shoot clients into lifelong Klicpic family account retainers. - Meet and exceed monthly team targets for retention and upsell revenue across the Bangalore region. Key Qualifications - Location: Based in or willing to relocate to Bangalore . - Leadership Track Record: 2–5 years leading customer success, account management, or service operations teams (open to non-photography sectors like hospitality, tech, retail, or aviation). - Commercial Mindset: Proven experience driving revenue growth through upselling, cross-selling, or customer retention programs. - Process Mastery: Skilled in CRM tools, workflow tracking, and team performance management. - Fluency: Excellent English and Hindi communication skills; conversational knowledge of Kannada/Telugu is a strong advantage for the Bangalore/Hyderabad markets. What We Offer & Incentive Structure - Fast-Track Growth Path: High performers reaching upsell and team performance milestones will be fast-tracked into Senior Manager . - Uncapped Upsell Incentives: Competitive base salary + direct commission/bonuses on team upsell revenue generated. - Dynamic Culture: Work in a high-growth creative environment capturing moments that matter for thousands of families across Bangalore. Job Type: Full-time Pay: ₹42,000.00 - ₹52,000.00 per month Benefits: - Cell phone reimbursement Education: - Bachelor's (Preferred) Experience: - Team management: 4 years (Preferred) - total work: 3 years (Required) Language: - English (Preferred) - Kannada (Preferred) Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-28, источник — Indeed.