Customer Success Manager
# Customer Success Manager **Windward** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Manager]` `[Account-Manager]` `[Customer-Success-Specialist]` `[Key-Account-Manager]` `[Customer-Success-Account-Manager]` `[Customer-Success-Manager-EMEA]` `[Customer-Success]` --- ### About the Role Description About Windward : Windward is the leading Maritime AI™ company, providing a powerful decision-support platform that accelerates global trade. Our technology enables maritime stakeholders to make real-time, predictive, intelligence-driven decisions with actionable visibility into the maritime domain. We support organizations across trading, shipping, energy, logistics, and government sectors to navigate risk and drive growth. The Opportunity: We are seeking a passionate and results-driven Customer Success Manager (CSM) to join our team, focusing on our Trading & Shipping customers. If you have a strong background in Maritime, experience working with SaaS and commercial clients, and a deep understanding of the customer lifecycle, this role is for you. As a CSM at Windward , you will serve as the primary point of contact for key clients, ensuring their success and satisfaction with our platform. You will work closely with global enterprise accounts, fostering long-term relationships, driving product adoption, and identifying opportunities for growth. Key Responsibilities: - Manage client relationships at both strategic and operational levels - Own management responsibilities including onboarding, adoption, retention, and growth - Lead renewal negotiations and maintain low gross churn - Serve as the maritime subject matter expert and main contact for customer needs and inquiries - Deliver impactful training sessions and product webinars - Promote customer feedback internally to shape product development - Upsell and cross-sell to existing accounts, identifying new business opportunities - Collaborate closely with Support, Sales, Product, and R&D teams Requirements - 4+ years of experience in Customer Success or Account Management - Background in the maritime domain or trading & shipping industry - Experience with SaaS platforms and global enterprise clients - Strong commercial acumen and experience with contract negotiations - Proven ability to work cross-functionally with product and technical teams - Willingness to travel globally (approx. 30%) - Excellent interpersonal and communication skills, from end-users to C-level executives - Familiarity with tools such as Salesforce, helpdesk systems, and customer training platforms - Fluency in English; additional languages are an advantage Why Windward ? At Windward , you’ll be part of a mission-driven company shaping the future of maritime intelligence. You’ll have the opportunity to work with cutting-edge AI technologies, collaborate with a brilliant and passionate team, and make a real impact on the global trade ecosystem. Join us in transforming how the world understands and manages maritime risk. Originally posted on Himalayas
- Customer-Success-Manager
- Account-Manager
- Customer-Success-Specialist
- Key-Account-Manager
- Customer-Success-Account-Manager
- Customer-Success-Manager-EMEA
- Customer-Success
Наблюдалась 2026-10-12, впервые 2026-10-12, источник — Himalayas (JSON API).