Customer Success Manager

Company Description UserIQ is the first and only Customer Growth Platform™ that empowers SaaS companies to foster growth beyond the funnel. From onboarding and retention to expansion and advocacy, UserIQ combines user intelligence with targeted engagements to deliver what each customer needs to be successful at every moment.

UserIQ was founded in 2014 and is led by the former CIO of TRX and a former Microsoft Executive to help SaaS companies transform the way they communicate with their customers. UserIQ is a part of the Signature program at ATDC, a startup technology business incubator for early-stage startups and is funded by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures, BLH Venture Partners and Accelerant Venture Capital.

Job Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Qualifications Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and satisfaction. Establish a trusted/strategic advisor relationship with each client and drive continues value of our products and services. Develop, prepare, and nurture customers for advocacy Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities Advocate customer needs/issues across departments Program manage account escalations Qualifications: Prior experience in Customer Success/Support or equivalent history of increasing satisfaction, adoption, and retention. Proven ability to drive continuous value of our product(s) Familiarity with working of clients of all sizes Impeccable written and verbal communication skills Detail oriented and analytical Strong team player but still a self-starter Thrives in a multitasking environment and can adjust priorities on the fly