Customer Success Manager
# Customer Success Manager **Sago** · Canada · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Manager]` `[Success-Manager]` `[Account-Manager]` `[Research-Project-Manager]` `[Community-Manager]` `[Customer-Success-Account-Manager]` `[Strategic-Customer-Success-Manager]` `[Customer-Success-Manager-EMEA]` `[Customer-Success-and-Implementation-Manager]` `[Customer-Success]` --- ### About the Role CUSTOMER SUCCESS MANAGER POSITION SUMMARY: Lead the delivery of Insights Communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience and insights. KEY JOB RESPONSIBILITIES: - Manage community setup, recruitment, engagement, incentive management, renewal, and overall health. - Collaborate with sales to understand client needs and provide proactive, tailored recommendations. - Design creative solutions using available tools and processes to exceed client expectations. - Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties. - Lead client calls, strategize on activities to keep community engaged. - Manage vendors and partners to ensure projects stay on schedule and within budget. - Ensure timely completion of all deliverables, including meeting deadlines for invoicing. - Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution. - Work within Sago systems effectively throughout life cycle of project. - Work collaboratively with clients to provide timely updates on community status. - Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual). - Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members, incentive management). - Meet clients’ timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects. - Work in accordance with the SOP's of company. · Other duties as assigned. Requirements CORE COMPETENCIES: - Technical orientation, logical thinking, analytical and solution-oriented mind - Customer service, multi-tasking, and time management skills - Quickly adopts to changes and new processes - Superior communication and consultative skills - Focus on quality and attention to detail - High work ethic and team player attitude · Client Focus - Effective communication skills – written and oral · Collaboration and Teamwork - Ability to multi-task and flexibility - Decision Making and Problem Solving - Fluent in English (written and oral) QUALIFICATIONS Education: · Bachelor’s Degree or equivalent Experience: - Must have 3-4 years of client-facing experience in a market research environment and Insight Communities. - Experience with research design, reporting, data analysis, international data collection, multi-mode methodology, is a plus. Computer Skills: - Advanced MS Office skills (Excel, Word, PowerPoint) required Experience in DIY survey tools (e.g. Alida) is a plus Originally posted on Himalayas
- Customer-Success-Manager
- Success-Manager
- Account-Manager
- Research-Project-Manager
- Community-Manager
- Customer-Success-Account-Manager
- Strategic-Customer-Success-Manager
- Customer-Success-Manager-EMEA
- Customer-Success-and-Implementation-Manager
- Customer-Success
Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).