Customer Success Manager
Customer Success Manager iSonic Inc. | On-site | Full-Time We're building out the B2B side of iSonic and need one person to own it end to end — from the first quote a wholesale customer sends us, through the order, through the dealer or distributor relationship that supports it, and through the warranty claim that might come two years later. This is a hands-on, high-ownership role for someone who wants to build a function, not just staff one. About iSonic iSonic Inc. designs and sells ultrasonic cleaners and related accessories, serving both individual consumers through our online store and B2B customers — dental practices, medical offices, and industrial buyers — who purchase at volume through quotes and wholesale terms. We work closely with our manufacturing partners to keep our product line reliable and our customers taken care of when something goes wrong. About the Role Twelve months from now, you'll have built and be running the full B2B pipeline — quoting, order fulfillment, and warranty/repair — as a smooth, predictable process instead of scattered emails and spreadsheets. You'll have vetted and onboarded new dealers and distributors, negotiated the contracts that govern those relationships, represented iSonic at industry trade shows, and launched our first real lead-generation effort for B2B accounts. What You'll Do Own the B2B quote-to-order cycle — qualify inbound inquiries, build and negotiate quotes, and see orders through to fulfillment Run our warranty and repair (RMA) process end to end, including tracking loaner units out to customers and back Partner with product development, flagging recurring defects and product issues you notice through customer contact Vet and onboard new dealers and distributors, and negotiate the contracts and terms that govern those relationships Attend trade shows to represent iSonic, build relationships, and generate new B2B leads Build and run iSonic's first lead-generation effort on the B2B side Keep customer and order records accurate and current across our CRM, QuickBooks, and Shopify What We're Looking For Required 3+ years in B2B account management, inside sales, or a similar customer-facing commercial role Comfortable owning a CRM pipeline daily — updating stages, logging activity, keeping deals from going stale Strong written and phone communication skills, including direct negotiation with customers and channel partners Comfortable troubleshooting or discussing a physical product's issue with a customer over the phone — no engineering background required, just curiosity and patience Highly organized, with experience managing multiple concurrent workflows independently Willingness and ability to travel for trade shows Preferred Experience with HubSpot or a comparable CRM Familiarity with QuickBooks Online and Shopify Prior experience vetting, onboarding, or negotiating contracts with dealers or distributors Experience in a wholesale, distributor, or medical/dental-adjacent industry Ability to speak and read Mandarin Chinese Work Location This is a fully on-site role at our office: 2243 S Throop St, Chicago, IL 60608. How to Apply Send your resume and a short note on your B2B account management experience to hr@isonicinc.com. Pay: $63,000.00 - $65,000.00 per year Benefits: 401(k) Flexible schedule Paid time off Work from home Application Question(s): Experience in supply chain, logistic, and warehousing Language: Mandarin (Preferred) Spanish (Preferred) Location: Chicago, IL 60608 (Required) Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-08, источник — Indeed.