Customer Success Manager
# Customer Success Manager **Eleken** · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Manager]` `[Account-Manager]` `[Customer-Success-Specialist]` `[B2B-Account-Manager]` `[Customer-Success-Account-Manager]` `[Customer-Success-Manager-EMEA]` `[Customer-Success-and-Implementation-Manager]` `[Customer-Success]` --- ### About the Role 🏢 Team: Sales 📍 Location: Remote ⏳ Employment Type: Full-time Who we are? Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows. Why this position? We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken , while spotting opportunities for growth and retention. Requirements What you’ll do: Customer Success - Stay in touch with active clients and ensure a smooth collaboration - Run quarterly NPS calls to collect qualitative feedback - Collect testimonials and reviews on platforms like Clutch and LinkedIn - Conduct exit interviews when clients leave - Control the invoicing process and ensure timely payments Client Communication - Spot risks early and coordinate with the internal team - Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue) Retention & Retargeting - Reconnect with past clients, keep the relationship warm - Identify expansion or return opportunities What we expect: 🔧 Hard Skills - Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services) - Fluent English (spoken and written communication with clients) - Running discovery calls with clients: identifying business goals, needs, blockers, and risks - Upsell / cross-sell skills - Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio) 🤝 Soft Skills - Discovery mindset — curiosity, ability to ask open and probing questions - Empathy and client orientation - Strong communication skills (clear, structured, diplomatic) - Initiative — suggesting improvements to processes - Organization and prioritization — managing multiple clients and priorities at once - Team collaboration — working effectively with sales and marketing For you: 💸 Salary: discussed individually and depends on your experience and skills ⏰ Flexible working hours 🏝️ Paid vacations and sick leaves 💯 Fully remote 💼 Co-working space compensation ✍️ Finance Support (we take care of accounting for you) 🛍️ Employee referral bonus 📚 Reading Club and corporate library Interview Stages: ➡️ Interview: with Talent Acquisition Specialist ➡️ Interview: with CEO (dive deeper into your experience) ➡️ Reference Check ➡️ Offer Want to learn more about our company or see our work? ▶️ YouTube Originally posted on Himalayas
- Customer-Success-Manager
- Account-Manager
- Customer-Success-Specialist
- B2B-Account-Manager
- Customer-Success-Account-Manager
- Customer-Success-Manager-EMEA
- Customer-Success-and-Implementation-Manager
- Customer-Success
Наблюдалась 2026-10-06, впервые 2026-10-06, источник — Himalayas (JSON API).