Customer Success Manager- Arabic Speaker
# Customer Success Manager- Arabic Speaker **WebEngage** · Saudi Arabia · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Manager]` `[Customer-Success]` `[Account-Manager]` `[SaaS-Customer-Success]` `[Customer-Success-Account-Manager]` `[Customer-Success-Manager-EMEA]` --- ### About the Role About WebEngage : WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact. Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond. WebEngage powers intelligent, real-time engagement across the entire customer lifecycle. - We are built for scale. - We are built for complexity. - We are built for outcomes. At our core, WebEngage is a full-stack retention operating system that combines: - A powerful Customer Data Platform (CDP) - Real-time behavioral segmentation and intelligence - Omnichannel journey orchestration - AI-driven personalization and recommendations - Deep analytics, experimentation, and revenue attribution - WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement. Learn more about us at www.webengage.com Responsibilities: - Empathize with every aspect of the customer experience, putting customers need first. - Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals. - Proactively spot and correct any issues that could affect customer satisfaction or retention - Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient. - Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. - Be responsible for upselling and renewals, and increase the revenue per customer. - Implement and optimize cross-channel retention campaigns for the customers. - Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals. - Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business. Requirements: - Strong customer service background, follow-up, and organizational skills. - 3-4 years of relevant SaaS Customer Success experience - Bachelorʼs degree in IT/Computer Science. A Masters degree in Business Administration would be preferred Diplomacy, tact, and poise under pressure when working through customer issues. - Excellent personal presentation and communication skills & strong client servicing skills. - Strong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms. Life at WebEngage : - We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. - A highly inclusive work culture that promotes a relaxed, creative and productive environment. - Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Perks & Benefits: - Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) - Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves) Explore more here: • • • WebEngage ?s=09 Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation! Originally posted on Himalayas
- Customer-Success-Manager
- Customer-Success
- Account-Manager
- SaaS-Customer-Success
- Customer-Success-Account-Manager
- Customer-Success-Manager-EMEA
Наблюдалась 2026-10-14, впервые 2026-10-14, источник — Himalayas (JSON API).