Customer Success Executive
# Customer Success Executive **Tap HQ** · HSR Layout Sector 2, Bengaluru, Karnataka · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Job Description: Customer Success Executive Department: Customer Success Team(CX) Reports To: Customer Success Manager Role Summary: The Customer Success executive will be responsible for delivering a seamless support experience across customer touchpoints including calls, chats, emails, callbacks, and escalations. The role focuses on improving customer experience, resolving issues efficiently, and ensuring customer satisfaction throughout the investment journey. Key Responsibilities: Handle incoming and outgoing customer calls,chats, and email support Assist customers with account-related queries and partial KYC support Resolve customer concerns and coordinate with internal teams for timely closure Manage customer escalations and ensure proper follow-up until resolution Maintain customer interaction records in CRM systems Identify recurring issues and provide feedback for process improvements Support customer retention initiatives and improve customer satisfaction metrics Deliver a high-quality support experience across all customer touchpoints Required Skills: Strong verbal and written communication skills Customer handling and problem-solving ability Ability to multitask across calls, chats, and emails Good interpersonal and relationship management skills Basic understanding of financial products preferred Qualification & Experience: Graduate in any discipline 1–3 years of experience in customer support, customer success, or financial services preferred Pay: ₹380,751.55 - ₹1,709,349.55 per year Benefits: - Paid sick time - Paid time off - Provident Fund Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-30, источник — Indeed.