Customer Success Executive
# Customer Success Executive **ISI Emerging Markets Group** · Singapore 079118 · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Key Responsibilities - Build trusted relationships with customers and help retain and grow their business - Ensure the smooth onboarding of clients and demonstrate an organized approach to regular proactive customer interaction - Leverage your understanding of customers’ business strategies, goals, and key initiatives to make every client engagement highly valuable - Advocate within the ISI Markets business to address the highest priority customer needs, being the true voice of the customer - Help ensure quick resolutions to client issues to minimize escalations - Help identify and develop new champion users within existing subscribers and new opportunities within the selected accounts - Work closely with internal resources to coordinate more bespoke client support and ensure a good fit of ISI Market’s offering into the customer persona and their workflow - Facilitate and maximize upsells and price increases by following jointly created success plans for selected Accounts - Be able to comfortably navigate and demo the UI, have a deep knowledge of our data and offerings, and work to soft-sell products through client engagement - Conduct proactive, scalable customer outreach to identify trends in customer usage and requirements. Reporting findings to internal stakeholders - Help ensure all customer facing training and information documents are of the required standard to facilitate the employment of our data into client workflows - Monitor usage of our products and provide monthly/quarterly health-check assessments on selected accounts to the Account Managers Gather market feedback and collaborate with product and research teams to help shape future enhancements and the product roadmap - Required knowledge, skills and experience: - Ability to communicate effectively in Thai and Bahasa Indonesia (both oral and written) will be considered as an advantage. - Client centric and empathetic - Excellent communication and presentation skills - Organized, literate and passionate about clients - Direct financial services client-facing experience/economic studies background - An analytical and process-oriented mindset - Proficiency with CRM software and data analytics tools. - Understand pre and post sales principles and processes - Strategic thinker with a focus on achieving customer satisfaction and long-term retention.
Наблюдалась 2026-09-30, впервые 2026-09-24, найдена на 2 площадках, источник — Indeed.