Customer Success Executive

Location: Chennai Job Type: Full-Time Experience: 0-1 Year

About the Role: We are looking for a Customer Success Executive to coordinate production workflows, communicate with clients, and ensure timely and high-quality delivery of orders. This role focuses on KPI monitoring, issue resolution, and maintaining strong customer relationships.

Key Responsibilities

-

Communicate with clients regarding workflows, updates, and queries.

-

Create weekly reports and monitor KPIs like rejection rate and on-time delivery.

-

Monitor production status and ensure orders are delivered within the deadline.

-

Assist in onboarding new workflows and maintaining documentation.

-

Review quality issues and handle rework or escalation when required.

-

Coordinate with production, traffic, and quality teams to resolve issues.