Customer Success Associate
# Customer Success Associate **RELX Group** · Manila · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Accountabilities: - Support Tier 3 level faculty by responding to faculty email and requests in a queue-based system - Respond effectively to inbound customer inquiries and concerns - Coordinate scheduling virtual meetings for Customer Success Managers - Support Customer Success Mangers by assisting with initiatives, completing tasks, and updating internal product/process documentation - Enact established customer journeys - Monitor product usage to identify intervention opportunities - Identify churn risks and upsell opportunities for sales team - Serve as a product expert by staying up to date on product offerings - Document faculty interactions and market feedback - Facilitate answering internal product questions - Assists internal teams with making edits to customer facing product training materials and resources - Assists stakeholders by entering data, creating spreadsheets, and updating presentations/reports - Look at requests from faculty, answering emails and resolving tasks Other adhoc tasks assigned - Corporate Values: 1. Passion For Winning 2. Boundarylessness 3. Customer Focus 4. Innovation 5. Valuing People Qualifications: - Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units) - Must have at least 2 years relevant experience - Excellent communicator (both written and verbal), and strong presentation skills - Knowledgeable in Microsoft Word, Excel and PowerPoint - Familiarity in different CRM tools - Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives. Additional for internal applicants: 1. Minimum of 24 months in his/her current role; High Potential candidate for a leadership/support role. 2. Endorsement from Supervisor and BU stakeholder 3. Completion of Yellow belt Six Sigma online course 4. Lead a successful CIM project (JDI. RIE), RPA/Automation project signed off by manager. 5. Completion of required Skillsoft/facilitator-led training pre-determined by HR, Division Management team or BU. 6. Monthly KPO consistently hitting or exceeding the target. 7. No Attendance Issue. 8. PDP score should either be 1 or 2 from previous year. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . USA Job Seekers:
Наблюдалась 2026-09-30, впервые 2026-09-22, найдена на 2 площадках, источник — Indeed.