Customer Services Manager

Overview

As Customer Services Manager, you will guide a customer-focused team, oversee service delivery and use customer feedback to improve how enquiries are handled. You will set clear priorities, support consistent communication and coordinate responses across the team. Your impact: clear, timely support helps customers resolve enquiries and gives colleagues the information they need to act confidently.

Responsibilities

• Lead and supervise customer services staff, setting expectations and supporting effective day-to-day work.
• Review service issues and customer feedback, analyse patterns and identify practical improvements.
• Communicate procedures and updates clearly in English, and support customers in Spanish where appropriate.
• Coordinate complex enquiries, helping the team provide accurate, consistent responses.

Experience

Required: You will bring management, leadership, communication and analysis skills to guide staff, assess service issues and explain decisions clearly in English. Preferred: Supervising experience and multilingual ability, including Spanish, will help you support a diverse customer base and strengthen team communication.

Pay: £35,420.00-£43,920.00 per year

Benefits:

• UK visa sponsorship

Work Location: In person