Customer Services Advisor (Marketing Support)
# Customer Services Advisor (Marketing Support) **Total Payments** · Batley WF17 9TD · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role About Total Payments Total Payments is an independent UK payments and business services company helping businesses with card payments, online payments, ePOS, business banking, funding and a growing range of other services. We're a small and ambitious business where people have the opportunity to take genuine ownership rather than being restricted to one narrow function. We're now looking for an organised, proactive and versatile Customer Services Advisor to join our Birstall team. This is an unusual role because it combines customer service, administration, operational support and practical marketing execution . We're looking for an all-rounder: somebody who enjoys getting things organised, learning new systems, communicating with customers and turning ideas into completed actions. The role No two days will necessarily look the same. Your responsibilities will include: Supporting new and existing customers by telephone, email and other communication channels. Helping progress customer applications and collecting outstanding information and documentation. Supporting the Operations team with merchant onboarding and provider administration. Learning our core payment providers so that you can provide operational cover during busy periods. Developing knowledge and ownership of services such as business banking, merchant funding, company formations and customer finance. Keeping our CRM and internal records accurate and organised. Maintaining trackers, documents, provider information and internal processes. Helping ensure tasks are followed through rather than becoming outstanding or forgotten. Preparing customer newsletters and communications. Helping organise and execute email marketing campaigns. Re-engaging previous leads and dormant opportunities. Supporting social media activity and content scheduling. Making routine website content updates and coordinating changes where required. Supporting campaigns from initial brief through to execution and follow-up. Helping administer our introducer, reseller and referral programmes. Tracking referrals, campaign responses and resulting opportunities. Supporting Sales with administration, research and follow-up. Helping maintain our internal knowledge base, procedures and documentation. Using AI and other digital tools to research, draft, organise, document and improve the way we work. Who we're looking for You don't necessarily need to come from the payments industry. Your background could be in customer service, business administration, operations, sales support, marketing support, office coordination or a similar varied role. What matters is that you're the kind of person who sees something that needs doing and gets it done . You are likely to suit this position if you: Are exceptionally organised and enjoy bringing order to busy workloads. Have strong written and verbal communication skills. Enjoy dealing with customers and providing a high standard of service. Can comfortably switch between different types of work. Take ownership and follow tasks through to completion. Are confident with technology and learning new systems. Have good working knowledge of Microsoft Office and spreadsheets. Have experience with, or an interest in, CRM and marketing systems. Have some understanding of email marketing, social media or digital marketing. Use or are interested in using AI tools to work more effectively. Are comfortable investigating something yourself before immediately asking someone else. Enjoy working within a smaller business where responsibilities can be varied. Want a position you can make your own as the company grows. Previous marketing experience is useful, but this is not a pure marketing position . Equally, this isn't a traditional PA or administrative assistant role. We're looking for somebody capable of becoming a dependable business all-rounder . What success looks like A major purpose of this position is to reduce the amount of routine administration, operational coordination and marketing execution currently undertaken by senior management, allowing them to concentrate on sales, commercial development and growing the business. As you develop, we want you to become someone who can be given an objective or task and trusted to organise it, progress it and bring it to completion. You'll also be cross-trained across our customer and payment processes so you can support the wider team when workloads increase or colleagues are unavailable. Pay: £26,000.00-£28,000.00 per year Benefits: Casual dress Free parking On-site parking Application question(s): Which AI tools, if any, do you currently use? Please give one genuine example of how you have used AI to help you complete a work task or solve a problem. Tell us about a role where you were responsible for several different types of work at the same time. How did you organise yourself and make sure things were completed? Give us an example of a marketing, administrative or customer communication task that you personally took from an idea or request through to completion. What did you actually do? Work Location: In person
Наблюдалась 2026-09-21, впервые 2026-09-19, найдена на 2 площадках, источник — Indeed.