Customer Service Specialist (Fresh Graduate)
Contract duration: 1 year Key Responsibilities 1. Regional CCC Operations Oversee daily CCC operations across ASEAN (Malaysia, Singapore, Vietnam, Philippines, Thailand, Indonesia). [Full responsibility] Implement and maintain service support processes such as registration, dispatch, spare part logistics, and service confirmation (SERVOR). [Full responsibility] Monitor case creation, assignment, and closure in P58 systems to ensure SLA compliance. [Full responsibility] Monitor and manage the P58 workpool, coordinating with commercial and logistic teams to ensure timely clearance. [Full responsibility] Coordinate closely with local field service, application, and technical teams for case resolution and escalation. [Share responsibility with country CS managers] Create and maintain the installed base, PM plans and manage UI process and completion [Full responsibility] Create internal & external PO [Full responsibility] 2. Customer Experience & Communication Maintain high-quality customer engagement via calls, emails, and digital platforms. [Share responsibility with country CS managers] Ensure communication protocols, escalation procedures, and notification flows are standardized and consistently followed. [Full responsibility] Drive continuous improvement in customer satisfaction across all markets. [Share responsibility with country CS managers] 3. Process Optimization & Systems Integration Streamline CCC workflows and ticket-handling processes across all ASEAN countries. [Full responsibility] Collaborate with IT and Operations to enhance system integration (Sentinel, SAP, SeSO, etc.). [Share responsibility with country CS managers] Identify automation opportunities and lead implementation of efficiency improvement projects. [Share responsibility with country CS managers & PM] 4. Reporting & Insights Track and report regional CCC performance metrics (SLA, response time, backlog, satisfaction rate). [Full responsibility] Provide monthly dashboards and trend analyses to ASEAN Service Management. [Share responsibility with ASN Service Operation Manager] Share insights on recurring issues and recommend preventive or process improvement actions. [Share responsibility with ASN Service Operation Manager] 5. Compliance & Quality Assurance Ensure adherence to policies, guidelines, and regulations. [Full responsibility] Support internal audits and quality management systems. [Full responsibility] Maintain transparency on organizational, process, and system maturity. [Full responsibility] Requirements Education & Experience Bachelor’s degree in Business, IT, Engineering, or equivalent. Fresh / junior Level. Background in diagnostic, automation, or IT-related industry is a plus. Skills & Competencies Strong leadership, communication, and stakeholder management skills. Analytical and data-driven mindset with strong problem-solving ability. Proficient in CRM/ticketing tools (SAP, Salesforce, PROA, etc.). Fluent in English; additional ASEAN languages are an advantage. Pay: RM3,000.00 - RM3,500.00 per month Benefits: Professional development Application Question(s): Would you be okay with a 1 year contract role? Kindly state your expected salary. Education: Bachelor's (Required) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-10, источник — Indeed.