Customer Service Specialist/BDC Administrator

Dealership:

L0507 Roseville Toyota

Roseville Toyota

Hiring: Customer Service Specialist/BDC Administrator

• Pay: $21.00 Hourly, plus performance bonus opportunities
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

• Be part of an established dealership
• Make an impact every day: Your conversations can turn a frustrated customer into a loyal customer for life.
• Grow: Work with experienced teams across sales, service, parts, finance, and customer relations while building valuable customer service and automotive industry skills.
• Work with a team: We believe great customer experiences come from people working together and taking personal ownership.
• Represent a trusted brand: Be part of the Toyota name and a dealership recognized for its commitment to customer satisfaction.
• Bring your personality: We believe work should be rewarding, and enjoyable.

What You'll Do

• Handle inbound and outbound customer calls, we do not cold call.
• Schedule service appointments using dealership software
• Follow up with customers regarding appointments and service needs
• Assist the service department with customer communication and coordination
• Perform light administrative tasks including filing, scanning, and copying documents
• Maintain accurate customer records and appointment information
• Provide first-class customer support

What You'll Bring

• 1 year of prior experience with heavy inbound and outbound calls required
• Demonstrated, stable job history required
• Willingness to participate in professional development activities to stay current on industry knowledge and navigate new systems
• Welcome approach and appearance
• Must speak clearly and have a pleasant phone disposition
• Experience handling support requests from a variety of different channels
• Experience building relationships with main partners for each assigned customer
• Experience establishing procedures to ensure client satisfaction

Total Rewards

The Hourly Pay for this position is $21.00, plus you will be eligible for monthly performance bonus opportunities.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential.

Reasonable accommodations may be made to enable individuals to perform the essential functions.