Customer Service Specialist
# Customer Service Specialist **SummitNext Technologies Sdn Bhd** · Malaysia · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Social-Media-Specialist]` `[Community-Manager]` `[Brand-Specialist]` `[Digital-Customer-Service]` `[Customer-Specialist]` `[Customer-Support-Specialist]` `[Customer-Contact-Specialist]` `[Customer-Experience-Specialist]` `[Customer-Relations-Specialist]` `[Customer-Satisfaction-Specialist]` `[Client-Services-Specialist]` `[Customer-Service-Professional]` `[Customer-Solutions-Specialist]` --- ### About the Role Job Overview We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels. Key Responsibilities - Monitor social media platforms and online channels for brand mentions in real-time. - Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams. - Stay updated on emerging trends, discussions, and public sentiment related to the brand. - Manage multiple corporate social media accounts across various platforms. - Schedule and publish content provided by the internal content team according to the content calendar. - Ensure consistency in tone, messaging, and brand alignment across all channels. - Prepare regular reports on social media activity, sentiment analysis, and performance insights. Requirements - Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.). - Strong attention to detail with the ability to identify sensitive or potentially harmful content. - Good communication skills with the ability to report issues clearly and promptly. - Basic understanding of social media trends and digital engagement. - Ability to manage multiple accounts and tasks efficiently. - Self-driven, responsible, and able to work independently. Preferred Qualifications - Prior experience in social media management, digital marketing, customer service, or online community monitoring. - Experience using social listening or monitoring tools is an added advantage. Why Join SummitNext? At SummitNext Technologies , we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment. Know More About Us - Glassdoor: - Instagram: - LinkedIn: - Website: - Originally posted on Himalayas
- Customer-Service
- Social-Media-Specialist
- Community-Manager
- Brand-Specialist
- Digital-Customer-Service
- Customer-Specialist
- Customer-Support-Specialist
- Customer-Contact-Specialist
- Customer-Experience-Specialist
- Customer-Relations-Specialist
- Customer-Satisfaction-Specialist
- Client-Services-Specialist
- Customer-Service-Professional
- Customer-Solutions-Specialist
Наблюдалась 2026-10-04, впервые 2026-10-04, источник — Himalayas (JSON API).