Customer Service Specialist

SHAASTEC International is seeking a Customer Service Specialist to manage client communications and support the delivery of multidisciplinary engineering and construction services. This role is responsible for handling inquiries, coordinating service requests, and ensuring client satisfaction across various projects. The position reports to the Customer Service Supervisor or Operations Manager.

Key Responsibilities:

• Serve as the primary point of contact for clients regarding project inquiries, service requests, and general company information
• Respond to client questions about engineering services, construction timelines, and project specifications
• Coordinate with project managers, engineers, and technical teams to address client requests and provide status updates
• Maintain accurate client records and document all interactions in the customer relationship management system
• Prepare and send service confirmations, quotations, and follow-up communications to clients
• Schedule meetings and appointments between clients and technical teams as needed
• Resolve routine client concerns and escalate complex issues to the appropriate department or manager
• Assist clients with documentation requirements and project-related paperwork
• Follow up with clients on pending approvals, documentation, or outstanding requirements
• Support the sales and operations teams with administrative tasks including filing and data entry

Requirements:

• Bachelor's degree or diploma in Business Administration, Communications, or related field is preferred
• Minimum 2 years of experience in customer service, client coordination, or administrative support, preferably in an engineering, construction, or professional services environment
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel
• Strong written and verbal communication skills in English; proficiency in Arabic is required
• Organizational skills with attention to detail and accuracy
• Ability to manage multiple client requests and prioritize effectively
• Professional demeanor with a client-focused approach
• Familiarity with construction or engineering terminology is an advantage

Pay: ﷼5,000.00 - ﷼6,000.00 per month

Work Location: In person