Customer Service Specialist

Company Name

ARS-Rescue Rooter

Overview

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

We are seeking Call Center Customer Service Specialists to assist with customer concerns, escalations and service-related issues. This position is ideal for someone who enjoyes problem-solving, troubleshooting and helping customer reach a resolution.

Pay and Schedule:

• Starting pay is $18/hr. increasing to $19/hr. after 90 days of employment
• This is a Full-time, year-round position
• Must be available to work rotating weekends
• Various shifts, start times between 11am-1pm

What We Offer:

• Weekly pay through direct deposit
• Paid training
• Opportunity to grow within the company

Full-time employees also receive:

• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• Paid time off + holiday pay
• Company-paid life insurance

Responsibilities

What You’ll Do:

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Handle escalated customer concerns and service issues.

• Research account and service information to determine appropriate resolutions
• Investigate concerns involving pricing, reported damage and technician performance.
• Troubleshoot service issues and explain next steps to customers.
• Follow up on unresolved issues as needed
• Assist with other customer service duties as assigned.

Qualifications

What You Need:

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Customer service experience, including handling escalated concerns and troubleshooting customer issues.

• Strong problem-solving and communication skills, with the ability to remain calm and professional during difficult conversations.
• Strong computer and documentation skills, with attention to detail
• QA experience a plus
• Pre-employment drug screen and nationwide background check required.