Customer Service Section Assistant (Registrar's Office)

Mapúa University, in collaboration with Arizona State University, is looking for a Customer Service Section Assistant , to be responsible for ensuring the timely response to both written and verbal inquiries made by students, parents, guardians or student custodians regarding any issues or concerns, requests for document/s and follow-ups and other related matters.

Primary Functions:

1. Responds to all over-the-counter student services promptly, in accordance to basic principles anchored on customer satisfaction.
2. Accomplishes all documents and/or records requested by students for prompt release, in accordance to basic principles anchored on customer satisfaction.
3. Administers the communication with the concerned units through e-mails or phone calls regarding student requests for records verification, certification, authentication and other credentials.
4. Thoroughly inspects the completeness and accuracy of the documents requested by students prior to releasing.
5. Records and controls all documents released to the student, validating the purpose of the requests for copies of any document.
6. Records all documents requested by students, and provides reports to records management personnel for reference purposes.
7. Responds to the inquiries of the clients, students, alumni thru phone calls and e-mails.
8. Consolidates information from pertinent government offices such as CHED and CMO, on matters related to the functions of or requirements from the Registrar’s Office.

Work setup:

• Office-based

Job Requirements:

• Bachelor's degree holder
• Report Writing, Computer Fluency, Risk Analysis, File Management, Sound Judgment, Attention to Details, Organizing, Resourcing, Communicating, Coordinating, Customer Service

Benefits Upon Regularization :

• Additional monthly allowance
• 14th-month pay
• Performance and lump-sum bonuses
• Health and life insurance coverage
• Undergraduate scholarship for a qualified dependent
• Paid leaves

Data Privacy Notice

By submitting your application, you consent to the collection, use, and processing of your personal data by Mapúa University in accordance with the Data Privacy Act of 2012 and the University's data privacy policies. Your information will be used solely for recruitment purposes and will be kept confidential.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Pay raise

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you amenable to a monthly salary range of Php17,500-20,500?

Education:

• Bachelor's (Required)

Work Location: In person