Customer Service Representative | Visayas Ave, Quezon City

ABOUT US

Lemon Square Bakery Treats by Dulce Cupcakes Corp., established since 2021, has been dedicated to serving the community with high-quality baked goods. Committed to becoming the top choice for celebration cakes and daily snacks nationwide, we take pride in delivering the real goodness of fresh, delicious bakery treats for everyone to enjoy.

At the heart of our mission is the dedication to delivering fresh, delicious, and high-quality bakery treats ensuring that everyone can experience the real goodness of our products. Our commitment is rooted in our core values FRESH: Family-Oriented, Respect with Humility, Excellence, Serve with Love, and Honesty & Integrity. These guiding principles shape our people, our purpose, and our promise to #ServeTheExperience to every customer, every day. Grow with us and be part of the organization where your purpose is driven by serving the community with joy and treats.

Who are we looking for: We are looking for a Customer Service Representative who will deliver excellent customer service by managing inquiries, orders, and concerns across the company’s official business channels. The role requires timely and accurate responses, effective issue resolution, and familiarity with Corrective and Preventive Action (CAPA) to identify recurring concerns and recommend appropriate solutions to ensure consistent service quality and a positive customer experience.

What You’ll Be Doing:

• Manage Lemon Square Bakery Treats’ official Meta accounts and respond to customer inquiries through Facebook Messenger and other applicable channels.
• Provide accurate information on products, pricing, promotions, store locations, operating hours, and order options.
• Address initial customer inquiries and concerns, including orders, pre-orders, customized requests, and order modifications.
• Handle customer complaints, product concerns, and order issues, ensuring timely resolution and follow-up.
• Monitor customer feedback, ratings, and reviews, escalating complex concerns and identifying recurring issues for service improvement.
• Maintain accurate records of customer inquiries, orders, complaints, and resolutions while ensuring data confidentiality.
• Perform other related duties as assigned.

What We’re Looking For:

• Must be a graduate of a Bachelor’s Degree in Marketing, Business Administration, Management, or any related field.
• At least 2–3 years of customer service experience , preferably in food service, retail, hospitality, or e-commerce.
• Experience managing business social media accounts, particularly Meta Business Suite and Facebook Messenger, is an advantage.
• Strong written and verbal communication, problem-solving, and conflict-resolution skills.
• Customer-oriented, detail-oriented, and professional when handling difficult situations.
• Proficient in basic computer applications and spreadsheets, with the ability to manage multiple inquiries efficiently.
• Strong coordination skills and willingness to work on weekends, holidays, and shifting schedules as required.
• Willing to report and perform duties at our Head Office in Visayas Avenue, Quezon City.

Preferred Skills:

Experience handling high-volume social media inquiries, tracking customer concerns using Google Sheets or CRM tools, and coordinating with operational teams to ensure customer satisfaction.

Why Join Us? :

Sweet Perks Await! At Dulce Cupcakes Corp., we don’t just bake treats, we serve up amazing benefits for our team!

• Enjoy the Sweet Life: Exclusive employee discounts on our delicious baked goods!
• Stay Covered : Comprehensive health & life insurance for your peace of mind.
• Grow With Us : Exciting opportunities for promotion and career advancement.
• Level Up : We invest in you with paid training to hone your skills.

Ready to Serve the Experience? At Lemon Square Bakery Treats, we believe great things happen when passionate minds come together. If you're driven to make an impact, eager to grow, and ready to reimagine possibilities, your next big move starts here.

Stay updated with our journey and experience what it means to live the #LifeAtLSBT. Step up and #ServeTheExperience with us!

Connect with us through our official channels:

• Facebook: Careers at Lemon Square Bakery Treats
• Email: lsbtcareers@lemonsquare.com.ph
• LinkedIn: Lemon Square Bakery Treats by Dulce Cupcakes Corp.
• Instagram: @lsbtcareers
• TikTok: @careers_at_lsbt

Apply now and discover what it means to #WorkAtDCC and live the #LifeAtLSBT!

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Free parking
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person