Customer Service Representative (SO-01292026-FTCSR)
# Customer Service Representative (SO-01292026-FTCSR) **Rippedboxstation** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Customer-Support-Specialist]` `[E-Commerce-Customer-Service]` `[Live-Chat]` `[Email-Support]` `[Customer-Service-Representative-(CSR)]` `[Financial-Customer-Service-Representative]` `[Customer-Service-Associate]` `[Customer-Representative]` `[Customer-Support-Representative]` `[Customer-Operations-Representative]` `[Customer-Care-Associate]` --- ### About the Role Position: Customer Service Representative Number of hours: 40 hours/week Schedule: - Monday – Sunday: 8:00 AM – 4:00 PM PT - During product launches , chat may open 1 hour earlier - During site-wide sales , chat coverage may extend from 5:00 AM – 7:00 PM PT - Flexibility to support weekends and peak periods is highly valued Key Responsibilities - Handle inbound customer support tickets across email, live chat, and messaging platforms. - Respond to product inquiries , order management requests , and reward program questions. - Manage returns and exchanges , including warranty and defect-related concerns. - Assist with tracking requests, delivery status inquiries, and lost shipment claims. - Update and manage orders in Shopify , including address changes and cancellations. - Ensure all interactions are brand-aligned, professional, and customer-focused - Meet or exceed targets for CSAT, first response time, and resolution time. - Maintain accurate documentation and updates in Gorgias and internal tracking tools. - Support volume surges during sales, launches, weekends, and special campaigns. - Collaborate with internal teams to ensure operational continuity and issue resolution. Qualifications - Proven experience as a Customer Service Representative in ecommerce. - Strong written English communication skills with a customer-first mindset. - Experience handling high ticket volumes in a fast-paced environment. - Familiarity with order management, returns, and shipping-related inquiries. - Ability to remain calm, accurate, and professional during peak volume periods. - Strong attention to detail and ability to follow workflows and SOPs. - Comfortable working weekends, extended hours, or fluctuating schedules when needed. - Experience with Gorgias, Shopify, or similar platforms is a strong advantage. Tools & Technology Experience with or the ability to quickly learn the following tools is essential: - Shopify – order and customer management - Loop – returns and exchanges - Gorgias – ticketing, live chat, and messaging - Google Workspace – Google Sheets and Docs for reporting and documentation Originally posted on Himalayas
- Customer-Service
- Customer-Support-Specialist
- E-Commerce-Customer-Service
- Live-Chat
- Email-Support
- Customer-Service-Representative-(CSR)
- Financial-Customer-Service-Representative
- Customer-Service-Associate
- Customer-Representative
- Customer-Support-Representative
- Customer-Operations-Representative
- Customer-Care-Associate
Наблюдалась 2026-10-17, впервые 2026-10-17, источник — Himalayas (JSON API).