Customer Service Representative (French/English) - Tech, Remote
# Customer Service Representative (French/English) - Tech, Remote **Keycafe** · Morocco · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `€950 – €1,100` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Customer-Support]` `[Technical-Support]` `[Bilingual-Customer-Service]` `[SAAS-Customer-Support]` `[Remote-Bilingual-Customer-Service-Representative]` `[Bilingual-French-Technical-Support-Representative]` `[French-Speaking-Customer-Support-Representative]` `[Remote-French-Customer-Support]` `[Remote-Customer-Service-Representative]` `[French-Speaking-Technical-Support-Specialist]` --- ### About the Role Are you passionate about helping customers succeed — and equally comfortable solving both software and hardware challenges? At Keycafe , we’re looking for a Bilingual Customer Service Representative (French/English) based in Morocco, to deliver world-class support for our global users. You’ll troubleshoot technical issues, guide customers through product features, and ensure a seamless experience across phone, chat, and email. This role requires exceptional communication, strong problem-solving skills, and a deep sense of ownership and reliability. You’ll be part of a growing SaaS/IoT company whose SmartBox key management system powers secure operations for businesses in over 30 countries. What You’ll Do - Provide prompt, friendly, and accurate support in English and French across phone, chat, and email . - Troubleshoot both software and hardware issues, escalating complex cases when necessary. - Manage and prioritize multiple tickets simultaneously in a high-volume environment. - Guide customers through setup, configuration, and feature use of Keycafe ’s SmartBox system. - Document solutions and identify recurring technical issues for process improvement. - Collaborate with internal teams to ensure customer feedback helps shape better products. - Participate in support projects to continuously improve the department’s tools, workflows, and knowledge base. - Maintain calm and professionalism while handling irate or urgent customer situations. Why Join Keycafe - Global scale, real impact: Support customers across industries worldwide, from hospitality to logistics. - Tech-forward company: Work with cutting-edge SaaS/IoT systems and stay current with AI-driven support innovations. - Growth-focused culture: Training, mentorship, and advancement opportunities in a rapidly scaling company. About Keycafe Keycafe , headquartered in Vancouver, powers secure and seamless key management for businesses worldwide. Our SmartBox system combines IoT hardware with cloud software to give organizations total control over their keys — anytime, anywhere. From hospitality and property management to logistics, fleets, and government, companies rely on Keycafe to keep operations secure, efficient, and scalable. Requirements Who You Are - Fluent bilingual (French and English) with excellent written and spoken communication in both languages. - 2+ years of customer service experience , preferably in a technical support or SaaS environment . - Proven ability to troubleshoot software and hardware issues logically and efficiently. - Strong multitasking skills — able to manage multiple channels (phone, email, chat) simultaneously. - Reliable, self-motivated , and able to work effectively with minimal supervision. - Excellent typing speed and accuracy for chat-based support. - Calm, empathetic, and professional demeanor in high-pressure or escalated interactions. - Bachelor’s degree (Computer Science, Communications, or related field). Nice to Have - Experience with B2B customers or enterprise support. - Familiarity with Zendesk , Slack , or similar tools. - Comfort adapting to new technologies and AI-enhanced support systems . Benefits Compensation Range: EUR 950 to 1100 / month OTE (60% base / 40% performance) Great team culture with strong collaboration and training support. Career development opportunities within a global SaaS/IoT company. Opportunity to make a global impact supporting innovative hardware + software solutions. Originally posted on Himalayas
- Customer-Service
- Customer-Support
- Technical-Support
- Bilingual-Customer-Service
- SAAS-Customer-Support
- Remote-Bilingual-Customer-Service-Representative
- Bilingual-French-Technical-Support-Representative
- French-Speaking-Customer-Support-Representative
- Remote-French-Customer-Support
- Remote-Customer-Service-Representative
- French-Speaking-Technical-Support-Specialist
Наблюдалась 2026-10-09, впервые 2026-10-09, источник — Himalayas (JSON API).