Customer Service Representative (CSR)
# Customer Service Representative (CSR) **YFC-Boneagle INTERNATIONAL INC.** · Cubao · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role The Technical Customer Service Representative plays a key role in delivering exceptional first-contact resolutions for customer inquiries across multiple channels, including phone, chat, and email. This position involves troubleshooting product-related issues to enhance customer satisfaction and may also encompass responsibilities related to identifying and pursuing upselling and cross-selling opportunities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES includes the following: Assist customers with inquiries related to order status, returns, and product issues, ensuring fast resolution. Conduct technical support and troubleshooting for product-related questions. Identify opportunities for upselling and cross-selling relevant products to customers. Maintain accurate customer records and document transactions. Collaborate effectively with key account teams and escalate unresolved issues to the next level manager as necessary. Communicate promptly with customers through various channels, including phone, chat, and email, following up on complaints and concerns. Contribute to the creation of FAQs, product descriptions, and instructional materials for the company's Knowledge Base and website. Provide technical support and general assistance with company products, identifying solutions to product issues. Report product-related issues in the company's complaint management system, tracking trends and coordinating efforts with other departments. Formulate original solutions for product issues and guide customers through necessary troubleshooting steps. Review product review submissions and engage with online forums and social networking sites to maintain the company’s positive reputation. Submit requests for RMAs and provide customers with technical assistance regarding return procedures. Perform additional duties as assigned based on departmental needs SKILLS & QUALIFICATIONS: Technically savvy with a strong understanding of home theater systems, computers, and consumer electronics. Exceptional verbal and written communication skills, with concise and eloquent writing ability. Strong problem-solving skills to ensure effective resolutions and outstanding customer service. Well-developed organizational skills, managing multiple tasks and priorities efficiently. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and 10-key operations. Ability to understand and manage various products and processes simultaneously. Strong aptitude for conflict resolution, problem-solving, and negotiation. Customer service-oriented mindset, demonstrating empathy, responsiveness, patience, and conscientiousness. Thrives in a fast-paced environment, adapting to change and ambiguity with ease. Pay: From Php27,000.00 per month Benefits: Additional leave Company Christmas gift Company events Health insurance Opportunities for promotion Paid training Promotion to permanent employee Experience: CSR/TSR: 2 years (Required) Willingness to travel: 100% (Required) Work Location: In person
Наблюдалась 2026-09-22, впервые 2026-09-22, источник — Indeed.