Customer Service Representative
# Customer Service Representative **SMDigital** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Call-Center-Representative]` `[Customer-Support-Specialist]` `[Client-Services-Representative]` `[Customer-Service-Representative-(CSR)]` --- ### About the Role WHAT YOU'LL OWN - Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care - Resolve customer concerns efficiently while maintaining a high standard of service quality - Accurately document all interactions, updates, and resolutions in the system in real time - Coordinate with internal operations teams to ensure seamless case handling and follow-through - Identify recurring issues and escalate patterns to supervisors proactively - Meet and consistently maintain daily and weekly performance targets - Support the operations team during high-volume periods with flexibility and a solutions-first mindset - Uphold company policies, compliance standards, and quality guidelines in every interaction WHOYOU ARE - 3+ years of experience in a customer service or call center environment (Required) - Operations-oriented — you understand that consistency, accuracy, and process matter - A clear, professional communicator — written and verbal, every single time - Detail-driven and thorough when documenting cases and following through on commitments - Calm under pressure and able to manage high call volumes without compromising quality - A reliable, accountable teammate who shows up consistently and takes ownership of their work - Tech-savvy and comfortable navigating multiple systems and tools simultaneously - Flexible with shifting schedules and fully dependable in a remote work setup WHATWE OFFER - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) - Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent. - For Windows users: Windows 11 OS is required - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup Originally posted on Himalayas
- Customer-Service
- Call-Center-Representative
- Customer-Support-Specialist
- Client-Services-Representative
- Customer-Service-Representative-(CSR)
Наблюдалась 2026-10-17, впервые 2026-10-17, источник — Himalayas (JSON API).