Customer Service Representative
# Customer Service Representative **Howard University** · Canada; United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$40,000 – $40,000` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service-Representative-(CSR)]` `[Customer-Experience-Representative]` `[Customer-Service-Associate]` `[Customer-Service]` `[Customer-Support-Specialist]` `[Call-Center-Representative]` `[Contact-Center-Representatives]` `[Technical-Support-Representative]` `[Customer-Representative]` `[Customer-Support-Representative]` `[Part-Time-Customer-Service-Representative]` `[Customer-Support-Agent]` --- ### About the Role We’re hiring a Customer Service Representative (Mid-Career) to support residential telecom/utility customers through phone and web chat. You’ll answer billing questions, troubleshoot routine service issues, take the right account actions, and document everything in our customer system. Responsibilities - Respond to inbound residential customer inquiries via phone and web chat, providing product/service information and routine answers - Process account requests such as canceling or updating service, and verify changes are applied correctly - Troubleshoot service and billing complaints using established guidelines, and escalate issues that require additional investigation - Determine applicable charges for requested services, handle payments or deposits as required, and arrange billing adjustments/collections per policy - Document customer interactions, complaints, actions, and follow-up/investigation outcomes in the customer/ticketing system Requirements - High school diploma or equivalent (GED) - 1–3 years of customer service or contact-center experience handling residential phone and chat inquiries, including routine billing/service resolution and escalation when needed - Ability to handle inbound customer inquiries for residential accounts via phone and web chat - Skill in troubleshooting routine service and billing issues using established guidelines - Accuracy in processing account requests (e.g., cancel or update service) - Ability to determine charges for requested services and support billing adjustments/collections per policy - Experience documenting customer interactions, complaints, and actions in a customer/ticketing system Nice to Have - Experience with multi-channel contact center workflows (phone + chat) - Familiarity with CRM/customer account management systems - Track record of resolving service or billing complaints through structured troubleshooting and escalation - Comfort using Microsoft Office tools for notes, reporting, and follow-ups - Experience working with VoIP or virtual contact center environments Salary: 40,000 | Pay Scale: Grade A Originally posted on Himalayas
- Customer-Service-Representative-(CSR)
- Customer-Experience-Representative
- Customer-Service-Associate
- Customer-Service
- Customer-Support-Specialist
- Call-Center-Representative
- Contact-Center-Representatives
- Technical-Support-Representative
- Customer-Representative
- Customer-Support-Representative
- Part-Time-Customer-Service-Representative
- Customer-Support-Agent
Наблюдалась 2026-10-13, впервые 2026-10-13, источник — Himalayas (JSON API).