Customer Service Representative
# Customer Service Representative **Employment Hero** · Melbourne VIC 3000 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role AI Job Summary 2–3 years’ experience in customer service; customer service and sales experience are a must. Deliver hospitality-led service and manage reception duties like meeting room bookings, mail, access cards, and register Coordinate member onboarding/induction/offboarding; prepare meeting rooms and handle operational/facilities tasks incl. Sign up or log in to analyse my fit Role Type On-site • Permanent • Full-time • Entry Level Description About the Role As a Customer Service Representative , you will be the friendly face and operational backbone of our Cubes.co spaces. You’ll ensure the smooth day-to-day running of the centre while delivering warm, hospitality-led service to Members, Visitors, and Clients. This role suits someone who is service-driven, highly organised, and passionate about creating outstanding workplace experiences. You will work across reception-based operations and will primarily support our Carlton base. You may support multiple Cubes.co locations across Victoria as needed. Key Responsibilities Ensure efficient daily operations, including centre opening and closing procedures Deliver exceptional customer service to Members and Visitors, understanding their businesses and needs Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers Coordinate new member onboarding, inductions, and offboarding in line with company procedures Prepare and service meeting rooms, including setup, coffee deliveries, and welcoming clients Support internal and external event promotions, networking sessions, and community activities Maintain accurate records by updating CRMs and company registers Respond to enquiries with the highest level of hospitality and professionalism Report and follow up maintenance requests and work with building management when required Collaborate closely with the Space Team, Management, and Business Centre Managers to support projects and day-to-day operations Ensure the centre is always presented to a high standard What we’re looking for 2-3 years’ experience working in a customer service role University graduate preferred Customer service and sales experience are a must Hotel operations or concierge background is a plus Strong self-awareness 2 + years of operational and or facilities management Demonstrate strong moral values, empathy, passion, career aspirations, and positive living Strong communication, organisation and project management skills About us Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We create environments where people and businesses love to work, blending premium design, genuine connection, and operational excellence. Whether you’re a solo founder or a growing team, Cubes.Co is where culture, creativity, and community come together. Apply now to become our next Customer Service Representative.
Наблюдалась 2026-09-17, впервые 2026-09-16, источник — Indeed.