Customer Service Representative

Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC.

Responsibility

The following tasks are your main responsibilities:

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Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting

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Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency

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Coordinate issue resolution with sales, management, warehouse and service teams

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Manage customer accounts, quotes, and orders

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Monitor lead times and order status

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Coordinate issue resolution with sales, management, warehouse and service teams

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Establish and support customer relationships and account growth

Sounds this fun to you? Apply now and join our team!

Our ideal candidate:

You are representative, pro active and have a high level op responsibility, besides that you are/have:

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Bachelor’s degree and/or 3+ years of customer service experience preferred

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Excellent communication, interpersonal, and organizational skills

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Strong computer proficiency with exceptional attention to detail

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Proactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving

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Proficiency in Microsoft Word and Excel preferred

About us Eichholtz is a leading international wholesaler of luxury furniture, lighting and home accessories. At Eichholtz you will be part of an innovative, ambitious and fast-growing company where the vision of the organization is embedded in everything we do. Driven by creativity, passion, and a commitment to excellence, we strive to become the world’s most inspiring creator of exceptional interiors and atmospheres.

Interested and/or questions?

Apply today! Contact Rich Lugo ( rlugo@eichholtzusa.com ) or Kristy O’Rourke ( korourke@eichholtzusa.com ).