Customer Service Representative

Key Job Objective: The Customer Service Representative is responsible for handling client inquiries and concerns, received via email or phone, to ensure customer satisfaction.

Job Responsibilities: ● Handles day to day Inbound customers calls, orders and inquiries from various channels and forward to designated Sales Associates ● Generates, manages and endorses leads to Sales Associates ● Monitor ticket completion of assigned sales associates ● Conducts daily Outbound lead-generating activities ● Troubleshooting customer issues ● Conducts periodic test calls to client, audit and surveys ● Consult with the Immediate Head regarding other work-related concerns for prompt and appropriate resolutions. ● Perform other job responsibilities that may be assigned as needed by business operations in relation to this job position. ● Handle customer complaints, product concerns, and after-sales support.

Pay: Php18,000.00 - Php25,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Promotion to permanent employee

Work Location: In person