Customer Service Representative

Overview

Our Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while handling inbound & outbound customer calls to schedule HVAC, Plumbing, & Water Treatment maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, maintenance memberships, and other job related tasks as assigned. This is a metric-based position with fun added incentives! Plumbing & HVAC industry experience highly desirable. Please note, this is an in-office position- we do not currently offer remote. Bilingual English-Spanish speaking is a plus!

What's In It For Me?

• Competitive Pay! $17-19 per hour plus commission
• Excellent Schedules! We pride ourselves in not over-working the team and having no work shortage!
• Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
• Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, our teams deserve it!
• Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
• 401K Retirement Plan with company match! Start contributing and earning that company match right away!
• Special Program Options: HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more

Responsibilities

What Will I Do?

• Successfully handle high volume inbound & outbound customer service calls
• Respond to e-mail inquiries
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable
• Provide stellar customer service with a can-do attitude
• Successfully meet KPI performance metrics

Qualifications

Do I Have What it Takes?

• High School Diploma or GED preferred
• At least 1 year customer service call center experience, industry experience is a plus
• Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
• Experience using CRM systems- Service Titan & Dialpad experience is a plus
• Strong critical thinking skills and attention to detail
• Must be fluent in reading, writing and speaking English, Spanish is a plus
• Must be able to sit for long periods of time
• Must pass a pre-employment background check and drug screen

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