Customer Service Quality Engineer
# Customer Service Quality Engineer **BÜHLER GROUP** · Casablanca · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Casablanca, Morocco Permanent 80-100% Onsite Immediately Buhler Group in Casablanca, Morocco is looking for a passionate Quality Engineer to join our Customer Service Operations team. This position will be responsible for ensuring high service quality and customer satisfaction through effective management of customer complaints, warranty cases, root cause analysis, and continuous improvement initiatives. This is where you'll excel - Leads one of the most important pillars of the customer-facing organization, supporting customers through the effective handling of complaints received via the CAQ system. - Responsible for the operational lead and continuous development of the Warranty Management process for Bühler customers. - Responsible for the performance and service excellence of the Complaint Management and Sales Return processes, including the monitoring and achievement of related KPIs. - Drives sustainable solutions for recurring customer complaints through the implementation of the 8D methodology across all Bühler business units. These are the skills you'll need - Bachelor's degree in mechanical engineering/food Processing/Food Technology/ or related field. - At least 4-5 years of experience in Quality Department in services or project management industry. - Knowledge of Quality concepts (RCA, CAPA/8D Methodologies & ISO QMS) & Basic knowledge of finance. - International working experience is a preferred. These are the benefits you'll enjoy! Team and social events Team and social events Your engagement makes it possible for us. We want to celebrate this together with you. Our holidays parties, summer parties, sporting events and team events offer the best opportunities to do so. Open communication culture Open communication culture Benefit from an open communication culture that promotes transparency and exchange! Great and dynamic work environment Great and dynamic work environment Work in a great and dynamic environment that fosters growth and innovation. Comprehensive healthcare Comprehensive healthcare Enjoy great benefits with dental, vision and life insurance for your health and security. Career and personal development Career and personal development We deliver a broad spectrum of learning opportunities through videos, e-learnings, classroom trainings, and webinars that offer training in formats that are short, relevant, engaging, personalized, and mobile. Team and social events Team and social events Your engagement makes it possible for us. We want to celebrate this together with you. Questions? We are happy to answer them! Soukaina El Amiri Admin and HR Officer Creating impact together at Bühler! Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
Наблюдалась 2026-10-07, впервые 2026-10-06, источник — Indeed.