Customer Service & Order Administration Coordinator
# Customer Service & Order Administration Coordinator **Satellite Office** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service-Coordinator]` `[Order-Administrator]` `[Sales-Support-Specialist]` `[Customer-Service]` `[Order-Entry-Clerk]` `[Order-Fulfillment-Coordinator]` `[Customer-Operations-Coordinator]` `[Customer-Support-Coordinator]` `[Customer-Service-Administrator]` `[Order-Coordinator]` `[Customer-Service-Admin-Assistant]` `[Order-Support-Specialist]` --- ### About the Role Be the friendly voice that customers rely on. About the role An established Australian business is adding a dedicated customer service team member in the Philippines. You'll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. It's a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied. What you'll do - Answer inbound calls (around 15–20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged - Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation - Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer - Politely follow up on payments from an approved call list, and record every outcome clearly - Log everything in shared systems so calls, notes and next steps are visible to the team - Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts - Support the Australian office with basic reports, filing and admin as needed What you'll bring - 3+ years' experience in customer service, sales support, order entry or call-based B2B administration - Excellent spoken and written English , with a clear, confident phone manner - Experience with inbound and outbound customer calls - Strong order-entry accuracy: product codes, quantities, addresses, special instructions - Experience with an order-management, ERP or accounting system. Any system is fine; we'll train you on ours - Comfort contacting customers to ask for a payment update. You don't need a collections background - Confidence with Outlook, Excel, shared folders and Teams - A home-office set-up with reliable high-speed internet, a quality headset and a quiet space - Availability to work Monday–Friday on Australian business hours Nice to have - Experience supporting Australian, NZ, UK or US wholesale or distribution customers - Background in consumer products, wholesale, distribution or a multi-SKU business - Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics What's in it for you - Full-time, work-from-home , Monday to Friday - Real ownership: be the dependable first contact for a loyal customer base - Learn as you grow: the products and processes are taught, and responsibility grows with you - Close support: work alongside an experienced customer service lead with direct access to management Ready to be the voice customers look forward to hearing? Apply now! Originally posted on Himalayas
- Customer-Service-Coordinator
- Order-Administrator
- Sales-Support-Specialist
- Customer-Service
- Order-Entry-Clerk
- Order-Fulfillment-Coordinator
- Customer-Operations-Coordinator
- Customer-Support-Coordinator
- Customer-Service-Administrator
- Order-Coordinator
- Customer-Service-Admin-Assistant
- Order-Support-Specialist
Наблюдалась 2026-10-14, впервые 2026-10-14, источник — Himalayas (JSON API).