Customer Service Officer (4 months contract)
# Customer Service Officer (4 months contract) **Satellite Office** · Philippines · `Remote` · `Contractor` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service-Officer]` `[Customer-Service]` `[Call-Center-Representative]` `[Voice-support]` `[Customer-Support-Specialist]` `[Customer-Officer]` `[Customer-Service-Assistant]` `[Customer-Service-Executive]` `[Customer-Service-Advisor]` `[Customer-Experience-Officer]` `[Customer-Service-Admin-Assistant]` `[Client-Services-Officer]` `[Customer-Care-Executive]` `[Contact-Center-Officer]` --- ### About the Role Position Summary Working from home as part of our customer service team, you will provide friendly, professional voice-based support to customers across phone channels. The role focuses on delivering first-contact resolution, managing enquiries and complaints, client retention initiatives. This position requires excellent verbal communication, empathy, and the ability to work to KPIs in a fast-paced remote environment. Key Accountabilities/Responsibilities The responsibilities include the following: - Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible. - Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures. - Implement client retention strategies to maximise long-term satisfaction and loyalty among members. - Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT). - Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution. - Contribute to continuous improvement by sharing feedback and participating in team meetings and training sessions. - Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes. Communication & Teamwork - Communicate clearly and professionally with customers and colleagues, adapting style to suit the situation. - Collaborate with colleagues and managers to share knowledge and support team goals. Qualifications and Experience Required - Previous customer service experience, ideally in a call centre or voice support environment. - Excellent verbal communication and active listening skills. - Strong problem-solving abilities with a solution-focused mindset and empathy for customers. - Proficiency with CRM systems and telephony platforms; - Comfortable working remotely with effective time management and a reliable home working environment. - Ability to multitask, maintain attention to detail and handle numerical information accurately. - Experience in customer retention or subscription management is desirable. - Team player with a positive attitude towards continuous improvement. Additional Information - This is a remote, voice-focused role requiring a quiet, professional home working environment and reliable broadband connectivity. - Hours may include early mornings, evenings or weekend shifts depending on customer demand; full details will be provided during the recruitment process. Originally posted on Himalayas
- Customer-Service-Officer
- Customer-Service
- Call-Center-Representative
- Voice-support
- Customer-Support-Specialist
- Customer-Officer
- Customer-Service-Assistant
- Customer-Service-Executive
- Customer-Service-Advisor
- Customer-Experience-Officer
- Customer-Service-Admin-Assistant
- Client-Services-Officer
- Customer-Care-Executive
- Contact-Center-Officer
Наблюдалась 2026-10-12, впервые 2026-10-12, источник — Himalayas (JSON API).