Customer Service & Marketing Executive
# Customer Service & Marketing Executive **Elite Kids Sports Club** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Customer Service & Marketing Executive Location: Dubai, UAE – Head Office Employment Type: Full-time Company: Elite Kids Sport Club / Elite Volleyball Academy Branch Supported: Qatar Branch About the Role We are looking for a Customer Service & Marketing Executive to join our team at our Dubai Head Office , supporting the customer service and marketing activities of our Qatar Branch . The successful candidate will be based in Dubai and will work closely with the Qatar management, coaches, and operations teams to manage customer enquiries, registrations, bookings, and customer communication, while also supporting marketing activities and creating engaging content for social media. The ideal candidate will be a confident communicator with a creative mindset who enjoys customer interaction, social media, content creation, and sports marketing. Key ResponsibilitiesCustomer Service - Handle customer enquiries for the Qatar Branch through WhatsApp, phone calls, email, and other communication channels. - Provide accurate information about programs, schedules, fees, memberships, camps, tournaments, events, and other services. - Manage customer registrations, bookings, subscriptions, and payments. - Follow up with new enquiries, leads, inactive customers, and pending registrations. - Handle customer complaints professionally and ensure timely resolution. - Maintain accurate customer information and update the CRM system. - Coordinate with Qatar coaches and operations teams regarding customer requirements, bookings, and schedules. - Maintain regular communication with the Qatar Branch to ensure smooth customer service and operational support. Marketing & Social Media - Create and publish engaging content for Instagram, TikTok, Facebook, YouTube, and other social media platforms for the Qatar Branch. - Develop creative content ideas for sports programs, training sessions, tournaments, camps, events, and promotions. - Capture photos and videos during training sessions, events, tournaments, and other activities when required. - Create short-form content including Instagram Reels, TikToks, Stories, and promotional videos. - Edit basic videos and photos for social media. - Write captions, promotional messages, and social media copy. - Maintain and update the social media content calendar. - Monitor social media trends and suggest new and relevant content ideas. - Support the marketing team with campaigns, promotions, competitions, and events. - Respond to social media comments and direct messages when required. - Coordinate with Qatar coaches and management to collect content, information, photos, and videos for marketing campaigns. - Ensure marketing content is aligned with the company's brand guidelines and marketing objectives. Requirements - Minimum 2 years of experience in customer service, marketing, social media, content creation, or a similar role. - Excellent English communication skills, both written and verbal. - Strong customer service and interpersonal skills. - Good understanding of Instagram, TikTok, Facebook, YouTube, and other social media platforms. - Experience creating social media content, particularly Reels and short-form videos. - Basic skills in video and photo editing. - Creative mindset with the ability to generate new and engaging content ideas. - Good knowledge of Canva and/or similar design tools. - Good organizational and time-management skills. - Ability to multitask and work in a fast-paced environment. - Professional attitude and strong attention to detail. - Ability to coordinate effectively with teams working in another country. Preferred Qualifications - Experience in sports, fitness, academies, schools, events, hospitality, or lifestyle businesses. - Experience managing social media pages for a business. - Experience supporting marketing activities for a branch or business operating in another country. - Knowledge of Meta Business Suite and social media analytics. - Experience with CapCut, Canva, Adobe Premiere Pro, Photoshop, or similar tools. - Photography and videography skills are an advantage. - Previous experience dealing with Qatar-based customers or operations is an advantage. - UAE driving licence is an advantage. Key Performance Indicators (KPIs) - Customer enquiries responded to promptly and professionally. - Customer registrations and leads followed up effectively. - Consistent production and publishing of social media content for the Qatar Branch. - Growth in social media engagement and audience. - Quality, creativity, and relevance of photos, videos, Reels, and promotional content. - Timely execution of marketing campaigns and promotions. - Customer satisfaction and effective complaint resolution. - Accurate maintenance of customer and marketing records. - Effective coordination between the Dubai Head Office and Qatar Branch. - Timely collection of content and information from the Qatar team for marketing activities. Pay: AED4,500.00 - AED5,000.00 per month Work Location: In person
Наблюдалась 2026-10-19, впервые 2026-10-17, источник — Indeed.