Customer Service Manager
# Customer Service Manager **South Asialink Finance Corporation** · Ortigas Post Office · `On-site` 🕒 **Статус:** *Опубликовано: 36 дней назад* · *Источник: Indeed* --- ### About the Role Job Summary: Responsible for long-term relationships with clients, improving their over-all experience, and driving customer satisfaction. Job Descriptions: Customer Retention: Oversee effectiveness of customer on-boarding process Ensure retention of clients by building customer loyalty and engagement programs Identify opportunities for upselling or cross-selling additional products and services Gather and analyze data to consistently improve retention rate Customer Service: Draft customer service guidelines and implementation plan Collaborate with internal departments to develop and execute customer success strategies Analyze customer feedback and communicate product and process innovations Work with external entities including but not limited to collection companies and government agencies to manage customer escalations and complaints Qualifications: Holds a bachelor’s degree in business, Finance, Marketing, Communications, or any related field At least two (2) years of experience as a Customer Success Manager or in customer success roles Experience in managing customer success programs, customer retention, and upselling strategies Strong communication skills, both written and verbal Excellent negotiation and problem-solving skills, and critical thinking abilities Familiarity with CRM tools and other software relevant to executing customer success initiatives Pay: Php70,000.00 - Php80,000.00 per month Benefits: Additional leave Company Christmas gift Company events Flexible schedule Health insurance Life insurance Opportunities for promotion Paid training Pay raise Promotion to permanent employee Work Location: In person
Наблюдалась 2026-09-17, впервые 2026-09-11, источник — Indeed.