Customer Service Executive
# Customer Service Executive **JOBALLY PTE. LTD.** · Singapore · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Customer Support: Provide quality customer service support via email and phone through ticketing system. Handle customer inquiries efficiently and escalate issues promptly when required. Resolve customer problems and claims effectively and promptly. Promote and recommend new products to existing customers. Order Management: Input customer purchase order into system and manage sales orders for customers. Allocate stock and arrange delivery for customer orders. Customer Relations: Conduct regular meetings with customers to maintain close communication. Monitor and track customer feedback to identify areas for improvement. Build and maintain positive relationships with customers. Reporting and Improvement: Create monthly reports on customer service activities. Assist in the development and implementation of customer service policies and procedures. Participate in customer service improvement initiatives. Team Collaboration: Collaborate with internal teams to ensure timely resolution of customer issues. Perform any other ad hoc tasks and projects as assigned. Requirements Minimum Diploma in any field. At least 2-3 years of relevant experience in order processing, delivery arrangement, and customer relationship management, preferably in spare parts distribution industry will be an advantage. Customer-oriented with strong communication and interpersonal skills. Experience handling customer inquiries and claims via email and phone. Proficient in Excel, including V-lookup, Pivot tables, and simple formulas. At least 2-3 years experience using SAP/S4 Hana SD module is a must. Knowledge in Power BI is an advantage but not required. Strong problem-solving skills, the ability to think on your feet and able to manage stress in handling demanding customers. Excellent organizational and multi asking abilities Strong attention to detail and accuracy. Flexibility to adapt to changing priorities and customer needs. Strong work ethic and a commitment to providing excellent customer service. EA License No : 18C9228 REG No: R1324979 (Woo Kum Yoke) JobAlly is a specialist recruitment firm that specialises in permanent, HR consultancy and payroll processing services. Our team of professional search consultants pride ourselves on our customised and consultative approach to deliver the best talent you need across various practice areas such as Accounting & Finance, Engineering, Human Resources, Information Technology, Legal, Sales & Marketing and Procurement & Supply Chain. We believe in building strong lasting relationships with our clients and candidates by offering professional guidance with a personal touch. linkedin.com/company/jobally-2706
Наблюдалась 2026-09-15, впервые 2026-09-11, источник — Indeed.