Customer Service Coordinator
# Customer Service Coordinator **Organic Foods and Cafe** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Looking for a young dynamic individual with a passion towards customer service and digital marketing. Job description and requirements:- Customer Loyalty: - Understands and explains the Loyalty Card program to employees and customers. - Work closely with Stores managers, cashiers & merchandisers giving technical support, solving requirements and complaints quickly and professionally. - Resolve customers’ requirements and complaints quickly and professionally. - Ensure prompt and accurate communication with customers via email. - Develop reporting and metrics to understand overall sales and APP performance, customer registrations and fraud prevention. - Upload the Loyalty Rewards (offers, vouchers etc.) in the ERP system and monitor the success. - Engage clients to download the APP (in the store) and assist them during registration process. - Update the loyalty membership database. - Suggests new ideas to increased new customer engagement and customer retention. - Manage multiple projects simultaneously and maintains the personal, technical and professional skills level. - Identify the Loyalty offers in the Stores shelves (Loyalty Offers Logo) Customer Service: - Answer product and service questions; suggest information about other products and services. - Handle customer complaints: provide appropriate solutions and alternatives within the time limits, following up to ensure resolution by using the right methods and tools. - Identify and assess customers’ needs to achieve satisfaction. - Complaint escalation rate: report complaints and feedback to relevant departments and seek information to solve the situation. - Time Resolution: provide the customer with feedback from the investigation within 3 hrs. - Prepare the script for standard responses and solutions. - Suggests new ideas to increase customer satisfaction, and improve internal procedures. - Overall satisfaction: conduct surveys monthly. - Drives report periodically. - Introduce new products to customers and display product knowledge. Job Type: Full-time Pay: Up to AED3,500.00 per month Application Question(s): - Are you willing to work for the salary we have mentioned? Experience: - Customer Service: 2 years (Required) Work Location: In person
Наблюдалась 2026-10-08, впервые 2026-09-28, источник — Indeed.