Customer Service

To provide excellent customer service, manage front-desk operations, support membership sales, and ensure a positive experience for all members and visitors while maintaining the professional standards of Platform Health Club.

1. Key Responsibilities

A. Customer Service & Front Desk

• Welcome members and visitors professionally and courteously.
• Handle customer inquiries, complaints, and requests promptly and professionally.
• Assist members with membership registration, renewals, cancellations, and account updates.
• Maintain accurate customer records and ensure confidentiality of member information.
• Manage incoming calls, WhatsApp messages, emails, and other customer communication channels.
• Coordinate with the Club Manager and relevant departments to resolve customer issues.

B. Sales & Membership

• Promote gym memberships, personal training packages, and available club services.
• Explain membership plans, prices, promotions, and terms clearly to prospective customers.
• Follow up with potential customers and leads to convert inquiries into sales.
• Achieve assigned monthly membership sales targets.
• Contact existing members regarding membership renewals and encourage retention.
• Record all leads, follow-ups, and sales activities in the approved system.

C. Daily Operations

• Manage member check-ins and verify membership validity.
• Ensure the reception area is clean, organized, and presentable.
• Maintain accurate daily records, sales reports, and customer feedback.
• Coordinate with the fitness team regarding member inquiries, trial sessions, and personal training services.
• Support the Club Manager with daily administrative tasks and operational requirements.

D. Policies & Professional Conduct

• Follow company policies, procedures, and management instructions.
• Maintain a professional appearance and comply with the company dress code.
• Report customer complaints, incidents, and operational issues to the Club Manager.
• Protect company property and maintain the confidentiality of company and customer information.
• Maintain punctuality, attendance, teamwork, and professional communication.

1. Qualifications & Requirements

• High school diploma or equivalent; additional qualifications are an advantage.
• Previous experience in customer service, reception, or sales is preferred.
• Excellent communication and interpersonal skills.
• Good command of English; Arabic is an advantage.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to handle customer complaints and work in a target-driven environment.
• Experience in a gym, fitness club, or hospitality environment is an advantage.

1. Key Performance Indicators (KPIs)

• Achievement of monthly membership sales targets.
• Lead follow-up and conversion rate.
• Membership renewal and customer retention rate.
• Customer satisfaction and complaint resolution.
• Accuracy of customer records and daily reports.
• Compliance with attendance, punctuality, uniform, and company policies.
• Quality of customer service and teamwork.

Pay: AED1,600.00 - AED3,500.00 per month

Work Location: In person