Customer Service Associate
# Customer Service Associate **Oak Drive Ventures, Inc.** · Makati · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Do you enjoy helping people and finding solutions? We're looking for a Customer Service Associate to help deliver a smooth and positive experience for our online customers. You'll handle inquiries through TikTok Shop and Shopee, assist with order concerns, and work closely with our Operations team to ensure customer issues are addressed promptly. This is a great opportunity for someone who is people-oriented, detail-focused, and interested in building practical experience in e-commerce and operations. What You'll Do - Assist Customers: Respond to inquiries about products, orders, deliveries, and after-sales concerns through TikTok Shop and Shopee. - Solve Problems: Address customer concerns and coordinate with the Assistant Operations Manager when additional support is needed. - Monitor Orders: Retrieve order and sales reports to support daily operational activities. - Keep Records Organized: Maintain accurate records of inquiries, transactions, and related files. - Support Operations: Assist with other tasks related to customer experience and e-commerce operations. What We're Looking For - At least a Senior High School graduate; a college degree is a plus. - 6 months to 1 year of experience in customer service, chat support, e-commerce, or a related field. - Familiarity with TikTok Shop and/or Shopee. - Good written and verbal communication skills. - Ability to respond to customers professionally and clearly. - Organized, detail-oriented, and dependable. - Proactive and comfortable working independently while coordinating with a team. - Willingness to use a personal mobile phone for platform inquiries when required. You'll Fit Right In If You Are... - Customer-focused: You genuinely enjoy helping people. - Responsive: You follow up and address concerns promptly. - Resourceful: You look for solutions instead of waiting for someone else to act. - Organized: You can manage inquiries, orders, and records accurately. - Accountable: You take ownership of your tasks and follow them through. What You Will Gain Gain hands-on experience in e-commerce customer service and operations, strengthen your communication and problem-solving skills, and learn how online businesses manage orders and customer relationships. You'll join a team that values ownership, excellence, collaboration, and continuous growth . Ready to Join Us? If you're eager to learn, enjoy helping customers, and want to grow in e-commerce, apply today! Work Location: Hybrid remote in Makati
Наблюдалась 2026-10-15, впервые 2026-10-13, источник — Indeed.