Customer Service & Appointment Coordinator
# Customer Service & Appointment Coordinator **SmartScale360** · Philippines · `Remote` · `Part Time` 💼 **Уровень роли:** `Mid-level` 💰 **Компенсация:** `20,000 – 20,000 PHP` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service-Coordinator]` `[Appointment-Coordinator]` `[Customer-Service]` `[Call-Center-Representative]` `[Sales-Support-Coordinator]` `[Appointment-Scheduling-and-Customer-Service]` `[Customer-Support-Coordinator]` `[Patient-Scheduling-Coordinator]` --- ### About the Role Location: Remote (Philippines) Schedule: U.S. Hours (Final schedule to be confirmed) Salary:PHP 20,000/month (Part-time) Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities About the Role SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business. This role is responsible for lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation. The ideal candidate is organized, proactive, comfortable with outbound communication, and able to manage multiple leads and follow-up tasks efficiently. What You'll Do - Contact new and existing leads through phone, text, and email - Follow up with leads and schedule or confirm appointments for the sales team - Maintain consistent customer communication and provide professional assistance - Respond to customer inquiries and escalate concerns when necessary - Document all customer interactions and follow-up attempts accurately in the CRM - Update customer information, appointment status, notes, and follow-up dates - Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks - Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs - Maintain accurate records and support an organized and efficient lead management process What We're Looking For - Previous experience in customer service, appointment setting, call center, sales support, or administrative roles - CRM experience strongly preferred - Excellent verbal and written English communication skills - Comfortable making outbound calls and communicating through text and email - Strong organizational and multitasking skills - Excellent attention to detail and accuracy - Dependable, proactive, and able to work independently - Customer-focused with a professional communication style Tools You'll Use - CRM: HubSpot, Salesforce, Zoho, Pipedrive, or similar platforms - Communication: Phone, SMS/text, email, Zoom, Google Workspace - Scheduling: Calendars and appointment scheduling platforms - Productivity: Microsoft Office, Google Workspace, or similar tools Work-From-Home Requirements - Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM - Internet: Stable 100 Mbps connection - Backup: Secondary internet connection, backup device, and reliable power source - Work Environment: Professional, quiet, and suitable for customer communication Schedule - Work Schedule: To be confirmed by the client - Availability: Must be available to work based on client operational needs - Shift: Must be flexible to work U.S. hours Why Join SmartScale360 ? - Permanent remote work - Competitive salary - Healthcare benefits - Annual performance appraisal - Career growth opportunities - Training and development - Work with established U.S.-based businesses - Supportive and collaborative remote team Apply Today! If you're organized, customer-focused, and confident in handling calls, follow-ups, and appointment scheduling, we'd love to hear from you. Apply today and take the next step in your career with SmartScale360 . Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching. Originally posted on Himalayas
- Customer-Service-Coordinator
- Appointment-Coordinator
- Customer-Service
- Call-Center-Representative
- Sales-Support-Coordinator
- Appointment-Scheduling-and-Customer-Service
- Customer-Support-Coordinator
- Patient-Scheduling-Coordinator
Наблюдалась 2026-10-08, впервые 2026-10-08, источник — Himalayas (JSON API).