Customer Service and Logistic Coordinator

Job description

We are looking for a motivated and detail-oriented Customer Service & Logistics Coordinator with import/export experience to join our operations team. This role combines customer service excellence with strong logistics coordination, specifically in international trade. The successful candidate will handle customer communication, manage international shipments, coordinate with freight forwarders and customs brokers, and ensure timely and compliant delivery of goods.

Tasks/Responsibilities

Customer Service:

• Act as the primary point of contact for customers regarding orders, delivery timelines, and product information
• Process customer orders accurately and monitor them through to delivery
• Address and resolve customer complaints, returns, and inquiries promptly and professionally
• Maintain updated records of customer interactions and transactions
• QuickBooks Management (invoicing, delivery notes, inventory)
• Work closely with the sales and warehouse teams to ensure smooth order fulfillment
• Close communication with clients (coordination of deliveries, invoicing etc.)
• Local Procurement

Logistics Coordination (Import/Export):

• Arrange and coordinate international and domestic shipments
• Import management (taking care of importing shipments, e.g., from India, or China)
• Liaise with freight forwarders, shipping lines, and customs brokers to ensure timely delivery and customs clearance
• Prepare and review shipping and export documentation (invoices, packing lists, B/L, COO, etc.)
• Ensure compliance with international trade regulations and company policies
• Track shipments and update customers with delivery status
• Maintain accurate inventory and shipping records

Qualifications:

• Bachelor’s degree in Logistics, Business, Supply Chain, or related field (preferred)
• Minimum 2–3 years of experience in logistics, customer service, and import/export operations
• Solid understanding of international shipping terms (Incoterms), documentation, and customs procedures
• Experience with logistics
• Proficient in Microsoft Office (especially Excel)
• Strong communication, coordination, and problem-solving skills
• Ability to multitask and work under pressure in a fast-paced environment

Preferred Skills:

• Knowledge of export controls, import regulations, and trade compliance
• Experience working with customs authorities and freight forwarders
• Familiarity with HS codes and country-specific shipping requirements
• Fluency in English

Job Types: Full-time, Contract

Education:

• D1-D4 (Required)

Language:

• English (Required)