Customer Service Agent (Japanese)

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in Malaysia.

As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.

Position: Customer Service Agent (Japanese)

Location: Malaysia

Model: Remote (WFH)

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

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Deliver excellent customer service and manage customer needs through phone, email and messaging channels

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Support customers with enquiries related to hotels, flights, activities and other travel products

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Professionally handle a high volume of customer and partner enquiries

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Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries

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Identify opportunities to improve customer service through self-service initiatives and process improvements

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Provide feedback and contribute to initiatives that improve operational efficiency

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Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching

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Perform office-based administrative duties whenever required

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Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

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Native Japanese and good command of English

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At least 1 year of experience in a customer-facing or partner-facing role

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Strong customer service skills, including attentiveness, empathy, patience and consistency

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Excellent verbal and written communication skills

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Professional telephone etiquette

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Excellent attention to detail

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Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements

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High degree of integrity and ability to handle confidential information

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Ability to work effectively in a fast-paced environment

BENEFITS:

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Work-from-home arrangement in Malaysia

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Competitive compensation package

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Performance bonus opportunities

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Employee benefits

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Career and professional development opportunities

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Access to thousands of free learning courses

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Initial training and ongoing coaching

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Inclusive and supportive working environment

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Opportunity to work within a global team

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Relocation support

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And many more!

Originally posted on Himalayas