🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only
# 🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only **Newstel GmbH** · Malta · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[German-Customer-Service]` `[Bilingual-Customer-Support]` `[Consumer-Services]` `[Remote-German-Customer-Support-Specialist]` `[Bilingual-German-English-Customer-Support-Specialist]` `[Bilingual-German-English-Customer-Support-Consultant]` `[German-Speaking-Customer-Service-Representative]` --- ### About the Role 🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only 📍 Remote – Candidates must be based in Malta ⏱️ Full-Time | 40 hours/week | Minimum 160 hours/month + opportunity for extra hours 💼 Indefinite Contract 💻 Bring Your Own Device – We supply screens and some peripherals; you must provide your own PC/laptop ✨ Join Newstel – Where Customer Care Comes First We’re hiring a German-speaking Customer Service Agent (also fluent in English) to join our remote team on a full-time, indefinite contract. You’ll play a key role in supporting one of our leading client campaigns, delivering seamless and thoughtful customer service. Please note: While this role is remote, you must be based in Malta. During the initial training period, you’ll be required to work from our San Ġwann office for a couple of days each week to ensure full onboarding support. 📅 Shifts & Training - Working Hours: Monday to Sunday, 09:00–20:00 (Malta time) ● Shift Pattern: 8-hour shifts on a rotating schedule – 10 shifts across 2 weeks (Week 1: 4 shifts, Week 2: 6 shifts), meaning you have every other weekend off ● Monthly Hours: Minimum of 160 hours per month, with the opportunity to take on extra hours if available ● Training: Starting 8 September 2025, Monday to Friday, 09:00–17:00 (UK time), for 3 weeks 💬 What You’ll Do As the first point of contact, you’ll represent our client brand, managing inquiries via phone, email, live chat, and social media with care and precision. Key responsibilities: - Delivering best-in-class service to every customer interaction ● Handling inquiries and issues with empathy, efficiency, and professionalism ● Supporting daily operational tasks like supplier management and order processing ● Sharing insights to improve customer experience and tools ● Engaging with team updates on Slack and collaborating with your peers ● Meeting productivity, quality, and compliance targets 🎯 What You Bring Languages: - Fluency in German and English (both spoken and written) is essential Skills & Attributes: - Customer-focused communicator, confident across platforms and situations ● Positive, empathetic, and solutions-oriented mindset ● Tech-comfortable – Zendesk experience is a plus ● Strong team player who can also work independently ● Always seeking ways to improve, adapt, and add value ● Comfortable working toward clear KPIs and goals 📌 Experience & Tools - Customer service experience in a consumer-facing setting ● Experience working to performance targets ● Familiarity with Zendesk and productivity tools (Google/Microsoft Suite) preferred ● Bring Your Own Device: You’ll need to use your own PC/laptop. We’ll provide external screens and some peripherals to support your setup. 🚀 Why Newstel? At Newstel, we do things differently. We lead with empathy, adapt with agility, and never settle for "just okay." When you join us, you join a team that’s customer-obsessed and always striving to elevate the experience—for clients and colleagues alike. 📝 Training starts 8 September 2025. Apply now and take the next step in your customer service career with a team that values your voice and celebrates your impact. Originally posted on Himalayas
- Customer-Service
- German-Customer-Service
- Bilingual-Customer-Support
- Consumer-Services
- Remote-German-Customer-Support-Specialist
- Bilingual-German-English-Customer-Support-Specialist
- Bilingual-German-English-Customer-Support-Consultant
- German-Speaking-Customer-Service-Representative
Наблюдалась 2026-09-30, впервые 2026-09-29, источник — Himalayas (JSON API).