Customer Service Agent
# Customer Service Agent **Bare Biology** · Brighton · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role We’re looking for someone who genuinely cares about helping people feel their best. As our Customer Service Agent, you’ll be the first person our customers talk to when they need advice about our products or help with an order. You’ll join a small, independent, women-led wellness brand in Brighton, and you’ll play a key role in making sure every customer feels looked after and listened to. If you’re calm, organised and love clear communication. We’d love to hear from you. Key Role Responsibilities- - Responsible for front-line interactions with customers and delivering impeccable customer service in the brand's tone of voice. - Responding to customer reviews. - Loyalty scheme and subscription portal troubleshooting for customers, so you must be able to navigate our technical customer apps. - Flagging consistent customer issues with managers so problems can be fixed while ensuring the customer’s query is resolved as soon as possible. - Ad-hoc support to other business areas as and when required, such as helping our trade team process retail orders. - Accurately tagging tickets to ensure data is consistent. - Ensuring that all enquiries are dealt with within 24 hours (excluding weekends and bank holidays) or escalated to the appropriate team member. - Owning the live chat responses and maintaining the company's response time. Typical live chat and email enquiries include - - Subscription questions - managing subscriptions and making changes.Order status (not delivered, delayed etc.).Complaints.Changing or cancelling an order.Returns, refunds, discounts.Product recommendations or questions (e.g., dosage, product suitability, etc.). Employee Requirements - - Able to work from our office in Brighton three full days a week and occasionally more, as and when the business requires this. So, living locally is essential. - This position is Monday to Friday, 9 am until 5 pm (35 hours a week, not including bank holidays). - Qualification or background in nutrition is not essential, but an interest in this space and keenness to learn about health and supplements is ideal. Our customers are thorough and inquisitive, so we receive detailed product questions. - To be able to travel to visit other areas of the business as and when needed. - At least 2 years of experience in a customer service/customer-facing role. - Excellent written and verbal communication skills and attention to detail are critical for this role. - CVs and cover letters that are poorly written will automatically be removed from the process. A bit about us - Bare Biology supplements are made for and by difficult women. Who stand up for themselves and their families every day. Choosing health and happiness. Questioning everything when it comes to what goes in our bodies. We want to be a brand that women trust with their lives, creating high-potency, third-party-tested supplements that work naturally and effectively – with our growing team chasing solutions to the difficulties women face every day. We lay everything bare: the decisions we make, the ingredients we source, the advice we didn’t take. And that really the most effective thing is for you to trust yourself. Because every one of you, in every age, every change, will face a lot of challenges. And only you can find what’s right for you and change the way you feel. To be energised, strong, balanced – for yourself and the people around you. Health is a chain reaction. It’s bigger than us. Pay: £27,000.00-£30,000.00 per year Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to relocate before starting work (required) Experience: - Customer service: 2 years (preferred) Work authorisation: - United Kingdom (required) Work Location: In person
Наблюдалась 2026-09-29, впервые 2026-09-29, источник — Indeed.