Customer Service Advisor
# Customer Service Advisor **Online Lubricants Ltd** · London · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Customer Service Advisor Full time: Monday to Friday Salary: £25,000-£28,000 + bonus Location: Barking IG11 Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service. Established over 31 years ago, we have a wealth of industry experience and have demonstrated 20% year on year growth. We have ambitious plans to continue growing our business and require likeminded colleagues to join our company and be a part of these very exciting times. We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service team. Why join Online Lubricants? · Join a fast-growing business offering clear pathways for career progression · Be part of a forward-thinking, innovative company that welcomes and values new ideas · Benefit from ongoing investment in training and professional development · Work within a culture that values high performance and balance · Enjoy regular team and company events that celebrate success and connection Responsibilities: - Be first point of contact for incoming customer calls, confidently handling orders, enquiries and problem resolution. - Act as a trusted liaison between customers, sales representatives, drivers, and internal teams to ensure smooth day-to-day operations - Proactively identify opportunities to cross-sell and up-sell Online Lubricants’ full product range, adding value for customers and driving revenue growth - Excel in a fast-paced environment by thinking on your feet, managing priorities, and making well-informed decisions - Manage and develop a designated portfolio of accounts, taking ownership of customer satisfaction, retention and growth - Conduct proactive weekly outbound calls to existing accounts to maintain regular contact, strengthen relationships and identify new opportunities - Identifying order gaps, monitor purchase patterns and recommend products to increase your portfolios growth Experience required/qualifications: - 12+ months experience in a similar role – desirable - Account Management experience - desirable - Excellent communication skills – both verbal and written - Excellent IT skills - Experience in negotiating with customers – Desirable - Good team player - Be flexible and work around our customers - Willingness to learn technical information based around our business - Full Training provided - Above all, excellent attitude and willingness to learn are essential What we provide: - Phone/phone allowance for drivers/management - Workwear - 21 days holiday plus bank holidays - Increase in holiday with service - Clothing allowance for operations staff - Ad-hoc bonuses - Free tea/coffee/kitchen provisions - Company events - Customer incentive scheme - Referral scheme - Oil and other products for personal car No recruitment agencies please Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales Pay: £25,000.00-£28,000.00 per year Benefits: - Casual dress - Company events - Discounted or free food - Employee discount - Referral programme Ability to commute/relocate: - London, Greater London: reliably commute or plan to relocate before starting work (required) Experience: - Customer service: 1 year (required) Work authorisation: - United Kingdom (required) Location: - London, Greater London (preferred) Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-28, источник — Indeed.