Customer Service Advisor

BRICKS INTEGRATED General Trading and Contracting Co. is seeking a Customer Service Advisor to handle client inquiries and support construction and trading operations in Saudi Arabia. This role is responsible for responding to customer questions, coordinating with project teams, and maintaining accurate client records. The position reports to the Customer Service Supervisor.

Key Responsibilities:

• Respond to client inquiries via phone, email, and in-person regarding construction services, building materials, and project status
• Provide information on product availability, pricing, and service offerings
• Direct client requests to the appropriate project managers, sales team, or technical staff
• Schedule appointments and coordinate meetings between clients and internal teams
• Maintain accurate client records and update contact information in the company database
• Prepare and send service confirmations, quotations, and follow-up communications
• Assist clients with documentation requirements and project-related paperwork
• Resolve routine client concerns and escalate complex issues to the Customer Service Supervisor
• Follow up with clients on pending documentation, payments, or outstanding requirements
• Support the sales and operations teams with administrative tasks including filing and data entry

Requirements:

• High school diploma or equivalent; diploma or certificate in Business Administration or related field is preferred
• Minimum 2 years of experience in customer service, client coordination, or administrative support, preferably in a construction, trading, or contracting environment
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel
• Good written and verbal communication skills in English; proficiency in Arabic is required
• Strong organizational skills with attention to detail and accuracy
• Ability to manage multiple client requests and prioritize effectively
• Professional demeanor with a client-focused approach
• Familiarity with construction or building materials terminology is an advantage

Pay: ﷼6,000.00 - ﷼7,000.00 per month

Work Location: In person