Customer Relations Assistant

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Work Shift

Day

Work Day(s)

Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time

9:00 AM

Shift End Time

6:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Provides customer services and information to patients, guests, and staff in an accurate and service-oriented communication style. Answers telephone, takes messages, and routes phone calls. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• No minimum experience required

Preferred Qualifications

• Experience in administrative/secretarial, customer service, or business office
• Experience in healthcare
• Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications
• Experience with multiple phone line systems or switchboards

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills

Job Responsibilities

• Assist patients and families with wayfinding and navigation throughout the facility.
• Support patients and families in accessing and using the MyChart patient portal.
• Answer incoming telephone calls; take accurate messages and route calls to the appropriate staff or department.
• Provide directions, page requested individuals and distribute/collect appropriate paperwork and forms.
• Assist with sorting and distributing mail, including interoffice mail and related correspondence.
• Perform department-specific support duties, which may include supporting volunteers, filing documents, providing coverage for other staff, and completing other assignments as needed.

Primary Location Address

1777-1797 Northeast Expressway

Job Family

Family Support