Customer Operations Specialist (2026-8000)
# Customer Operations Specialist (2026-8000) **Caretria** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Operations-Specialist]` `[Customer-Service]` `[Order-Processing]` `[Invoicing]` `[Customer-Support]` `[Customer-Operations-Associate]` `[Customer-Operations-Analyst]` `[CX-Operations-Specialist]` `[Contact-Center-Operations-Specialist]` `[Client-Support-Operations-Specialist]` `[Customer-Operations-Manager]` --- ### About the Role As a Customer Operations Specialist , you will be responsible for successfully managing orders through both telephony and electronic ordering. This will include following communication scripts, handling various topics and acting as a liaison between our company and its customers. In addition, you will be responsible for verifying and reconciling financial information, which includes order to cash. KEY RESPONSIBILITIES: - Answers and resolves customer inquiries within committed time frames - Establishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolution - Works in a team-structured environment to provide support to other members of the Customer Operations team - Promotes compliance and embraces continuous quality improvement - Maintains current contact documentation within CRM related to customer accounts - Maintain records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlled - Validates contract pricing, units of measure, credit limits and licensor within applicable systems and updates as appropriate - Accurately manages invoicing and finance management for the customer The above duties are meant to be representative of the position and not all-inclusive. MINIMUM JOB REQUIREMENTS: - High School diploma or equivalent - Two years of previous billing and invoicing experience - Two years of experience providing customer service to internal and external parties - Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook KNOWLEDGE, SKILLS & ABILITIES: - Previous billing and invoicing experience - Demonstrates strong data and information analysis - Strong experience providing customer service to internal and external parties - Knowledge of CRM and cloud-based software - Strong time management, organizational skills, initiative, professional demeanor and positive attitude - Ability to communicate effectively both orally and in writing - Ability to promote a positive team environment PHYSICAL DEMANDS: - Location of job activities 100% inside - Extensive manual dexterity (keyboarding, mouse, phone) - Use of phone for communication - Sit for prolonged periods of time - Occasionally stoop, kneel, and crouch - Occasionally lift, carry, and move up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Originally posted on Himalayas
- Customer-Operations-Specialist
- Customer-Service
- Order-Processing
- Invoicing
- Customer-Support
- Customer-Operations-Associate
- Customer-Operations-Analyst
- CX-Operations-Specialist
- Contact-Center-Operations-Specialist
- Client-Support-Operations-Specialist
- Customer-Operations-Manager
Наблюдалась 2026-10-08, впервые 2026-10-08, источник — Himalayas (JSON API).