Customer Operations Associate
# Customer Operations Associate **PM Consulting** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Operations]` `[Call-Center-Operations]` `[Customer-Service]` `[Operations-Support]` `[Healthcare-Operations]` `[Customer-Operations-Associate]` `[Customer-Operations-Analyst]` `[Customer-Operations-Specialist]` `[Customer-Operations-Representative]` `[Customer-Operations-Coordinator]` `[Customer-Operations-Team-Member]` `[Operations-Associate]` `[Operations-Support-Associate]` `[Operations]` --- ### About the Role Key Responsibilities: - Handle inbound calls in a call center environment, addressing a wide range of customer inquiries related to operations. - Respond to calls with urgency, escalating issues per call center protocols when necessary; time-sensitive cases such as emergency orders and credit holds must be addressed promptly due to potential impact on patient care. - Conduct thorough research to resolve concerns, including order status, invoice inquiries, and other operational issues. - Review customer statements and provide detailed explanations for any discrepancies identified. - Monitor service tickets and recorded phone conversations to ensure quality standards are met, escalating concerns to management for review and potential process improvements. - Identify recurring concerns from customer interactions and recommend process improvements to enhance efficiency and service quality. Qualifications (Required): - Bachelor’s degree in Business Administration, Finance, or Healthcare. - Minimum of 1 year of experience in customer service or a call center environment. Preferred Qualifications: - Experience working in healthcare, shared services, or BPO environments. Technical Skills: - Proficiency in Microsoft Excel - Database analysis - Vendor statement comparison and reconciliation - Familiarity with call center systems (e.g., Cisco phone system) Core Competencies: - Strong attention to detail - Excellent customer service skills - Adaptability and flexibility in a fast-paced environment - Quick learner with the ability to multitask effectively - Strong verbal and written communication skills Originally posted on Himalayas
- Customer-Operations
- Call-Center-Operations
- Customer-Service
- Operations-Support
- Healthcare-Operations
- Customer-Operations-Associate
- Customer-Operations-Analyst
- Customer-Operations-Specialist
- Customer-Operations-Representative
- Customer-Operations-Coordinator
- Customer-Operations-Team-Member
- Operations-Associate
- Operations-Support-Associate
- Operations
Наблюдалась 2026-10-02, впервые 2026-10-02, источник — Himalayas (JSON API).